Order Management Specialist – SAP & Customer Success

Arkema; Radnor (Delaware County); On-site; USD 60,000 - 75,000; Full time

Job summary

Arkema, Inc. in Radnor, PA, seeks a Customer Service Order Management professional to oversee a 2,000+ annual order volume and ensure on-time delivery. You will work with plants, logistics, credit, AR, and regulatory teams to safeguard revenue and customer satisfaction.

Role requires SAP proficiency, strong communication, and cross-functional collaboration. Bachelor’s degree plus 3–5 years’ experience (6+ without) preferred; on-site position with ISO training expectations.

Qualifications

• Bachelor’s degree in Business, Engineering or Supply Chain or equivalent customer service experience.
• 3 to 5 years of experience with Bachelor's degree or 6+ years of relevant customer service experience without Bachelor's.
• Intermediate skills in Microsoft Word, Excel and PowerPoint.
• Strong communication skills (written and verbal), problem solving & decision making; presentation skills.
• Customer Order processing in an enterprise system, SAP experience strongly preferred.

Responsibilities

• 70% Order Management: handling key customers, 2,000+ orders per year, SAP master data, pricing, availability and schedule info.
• 15% Resolving Issues: manage complaints, follow up until resolution, understand residuals and credits.
• 5% Training: participate in ISO training and team development.
• 10% Additional Activities: support inside sales, forecasting, SAP reports, process improvements.

Skills

SAP

Order management

Customer service

Excel

Communication

Education

Bachelor's degree in Business, Engineering or Supply Chain

Tools

SAP BW

ERP Master Data

Job description

Arkema, Inc. in Radnor, PA, seeks a Customer Service Order Management professional to oversee a 2,000+ annual order volume and ensure on-time delivery. You will work with plants, logistics, credit, AR, and regulatory teams to safeguard revenue and customer satisfaction.

Role requires SAP proficiency, strong communication, and cross-functional collaboration. Bachelor’s degree plus 3–5 years’ experience (6+ without) preferred; on-site position with ISO training expectations.