Order Management Specialist – Customer Care (SAP)

The Arkema Group; Cary (NC); On-site; USD 45,000 - 65,000; Full time

Job summary

The Arkema Group is seeking a Customer Service Representative based in Cary, NC or Radnor, PA to manage order processing and support the revenue stream. You will work in a small customer service team interfacing with plants, Logistics, Credit, AR, Regulatory, and other Arkema departments.

The role emphasizes handling ~2,000 orders/year, ensuring on-time delivery, and resolving issues while supporting ISO procedures and continuous improvements.

Qualifications

• Bachelor’s or equivalent with focus on business/engineering/supply chain.
• 1–3 years of customer service experience with degree, or 4+ years without degree.
• Proficient in Word, Excel and PowerPoint.
• Experience processing orders in SAP; strong communication.
• Ability to work independently and in teams; problem-solving mindset.

Responsibilities

• Manage order processing for a defined set of customers, ~2,000 orders/year, within 24 hours.
• Handle quote-to-cash activities and maintain customer master data.
• Monitor on-time delivery and negotiate delivery dates as needed.
• Review inventory, backorder processing, and shipment notices.
• Support ISO procedures, trainings, and cross-functional collaboration.

Skills

Microsoft Office

SAP ERP

Communication skills

Problem solving

Customer service experience

Education

Bachelor’s degree in Business/Engineering/Supply Chain

Tools

SAP

Job description

The Arkema Group is seeking a Customer Service Representative based in Cary, NC or Radnor, PA to manage order processing and support the revenue stream. You will work in a small customer service team interfacing with plants, Logistics, Credit, AR, Regulatory, and other Arkema departments.

The role emphasizes handling ~2,000 orders/year, ensuring on-time delivery, and resolving issues while supporting ISO procedures and continuous improvements.