Customer Operations Lead - Order & Service Excellence

Arkema; Radnor (Delaware County); On-site; USD 70,000 - 90,000; Full time

Job summary

Arkema is looking for a Customer Service Team Lead in Radnor, PA. This role involves leading a team to ensure exceptional customer experiences through effective order management and seamless collaboration across departments.

The ideal candidate will have 5+ years of experience in customer service within a high-volume environment, strong leadership skills, and expertise in SAP. You will be responsible for mentoring team members and driving continuous improvement in processes.

Qualifications

• 5+ years of customer service or supply chain experience.
• 2+ years of leadership or mentoring experience.
• Experience in high-volume, order-driven environments.

Responsibilities

• Lead and develop a team of Customer Service Representatives.
• Oversee the full order management lifecycle.
• Monitor SAP order flows and troubleshoot issues.

Skills

Customer service experience

Leadership skills

SAP expertise

Analytical skills

Communication skills

Education

Bachelor’s degree in Business or Supply Chain

Tools

SAP

Microsoft Office (Excel, Word, PowerPoint)

Job description

Arkema is looking for a Customer Service Team Lead in Radnor, PA. This role involves leading a team to ensure exceptional customer experiences through effective order management and seamless collaboration across departments.

The ideal candidate will have 5+ years of experience in customer service within a high-volume environment, strong leadership skills, and expertise in SAP. You will be responsible for mentoring team members and driving continuous improvement in processes.