Customer Service Team Lead: Order Management & Growth

The Arkema Group; Radnor (Delaware County); On-site; USD 70,000 - 90,000; Full time

Job summary

The Arkema Group in Radnor, Delaware is looking for a Customer Service Team Lead to inspire a team focused on exceptional customer experience across order-driven processes. This role is crucial for managing order workflows and improving customer operations.

The ideal candidate should have a bachelor's degree in Business or Supply Chain, with over 5 years in customer service and 2+ years in leadership. Strong SAP skills and a solution-oriented mindset are essential, as is the ability to manage complex orders efficiently.

Qualifications

• 5+ years of customer service or supply chain experience.
• 2+ years of leadership or mentoring experience.
• Experience in high-volume order-driven environments preferred.

Responsibilities

• Lead and develop a team of Customer Service Representatives.
• Oversee the full order management lifecycle.
• Act as the primary escalation point for customer issues.

Skills

Leadership

Customer Management

Problem-Solving

SAP Expertise

Communication

Education

Bachelor’s degree in Business or Supply Chain

Tools

SAP

Microsoft Excel

Job description

The Arkema Group in Radnor, Delaware is looking for a Customer Service Team Lead to inspire a team focused on exceptional customer experience across order-driven processes. This role is crucial for managing order workflows and improving customer operations.

The ideal candidate should have a bachelor's degree in Business or Supply Chain, with over 5 years in customer service and 2+ years in leadership. Strong SAP skills and a solution-oriented mindset are essential, as is the ability to manage complex orders efficiently.