Order Management Specialist: Precise Fulfillment & Support

Georg Fischer LLC; Irvine (CA); On-site; USD 34,000 - 44,000; Full time

Benefits offered by this job

Bonus

Job summary

Georg Fischer AG in Irvine seeks an Order Management Specialist Level 1 to process customer orders and track interactions in Microsoft Dynamics CRM, ensuring timely fulfillment and accurate communication with internal teams.

You will handle order entry for EDI and non-EDI orders, monitor delivery dates, and provide updates on pricing changes, deviations and returns. This is an in-office role with growth opportunities.

Qualifications

• High School diploma or certificate in applicable area.
• 3+ years in order management or admin support in operations or manufacturing.
• Decent SCM/back-office experience in a technical industry.
• Knowledge of ERP SAP.
• Excellent knowledge of Excel, Word, and Outlook.
• CRM knowledge: Microsoft Dynamics preferred.

Responsibilities

• Process customer orders accurately and track interactions in CRM.
• Manage order entry for EDI and non-EDI orders and monitor delivery times.
• Inform customers of delivery dates, price changes and deviations.
• Monitor backorder releases and ensure timely delivery.
• Resolve order issues and processing errors.
• Prepare reports on inquiries, sales trends, complaints and returns.
• Coordinate complaint handling and returns with customers.
• Collaborate with internal teams via Microsoft Teams.

Skills

Detail-oriented

Interpersonal skills

Effective communication

Learn product-specific info

Computer literacy

Microsoft Excel

Back-office efficiency

Initiative to improve

Education

High School diploma or equivalent

Tools

SAP

Microsoft Dynamics

Microsoft Excel

Microsoft Word

Microsoft Outlook

Job description

Georg Fischer AG in Irvine seeks an Order Management Specialist Level 1 to process customer orders and track interactions in Microsoft Dynamics CRM, ensuring timely fulfillment and accurate communication with internal teams.

You will handle order entry for EDI and non-EDI orders, monitor delivery dates, and provide updates on pricing changes, deviations and returns. This is an in-office role with growth opportunities.