Order Management Specialist: Elevate Delivery & Satisfaction

ZF Group; Hebron Estates (KY); On-site; USD 42,000 - 63,000; Full time

Benefits offered by this job

Annual Incentive Plan

Paid Vacation

401k Plan

Health Care Benefits

Paid Holidays

Supportive Employee Groups and civic/v

Job summary

ZF Group in Hebron, KY, is seeking an OES Order Management Professional to oversee and monitor customer orders, coordinate with customers and internal teams, and drive on-time delivery. You will support product launches, resolve issues, and improve processes in a fast-paced, team-oriented setting.

The role requires 1–3 years in order management or related fields, hands-on ERP/MRP experience (preferably SAP), and strong analytical plus communication skills.

Qualifications

• 1-3 years order management or equivalent experience (customer service, order fulfillment, etc.)
• Significant hands-on ERP or MRP experience, preferably SAP
• Knowledge and understanding of EDI
• High customer orientation with team approach
• Exceptional analytical, communication, interpersonal, and organizational skills.
• Ability to communicate effectively laterally and horizontally with internal and external partners

Responsibilities

• Process and monitor customer orders, negotiating and adjusting delivery dates with customers' agreement.
• Work with the customer to meet service fill rate goals and forecast accuracy.
• Collaborate with key account management, material planning, and others to ensure availability aligned with forecast.
• Coordinate input from customers for sales and material forecast planning.
• Prepare, analyze, and summarize customer demand patterns using systems.
• Interface with customers, engineering, materials, and warehouse during product development and changes.
• Resolve issues affecting customer satisfaction with customers and account managers.
• Communicate customer internal processes to relevant parties to improve efficiency and satisfaction.

Skills

Order management

SAP ERP

EDI

Customer service

Data analysis

Communication

Interpersonal skills

Organizational skills

Education

Associate degree or equivalent experience

Tools

SAP

MRP systems

Job description

ZF Group in Hebron, KY, is seeking an OES Order Management Professional to oversee and monitor customer orders, coordinate with customers and internal teams, and drive on-time delivery. You will support product launches, resolve issues, and improve processes in a fast-paced, team-oriented setting.

The role requires 1–3 years in order management or related fields, hands-on ERP/MRP experience (preferably SAP), and strong analytical plus communication skills.