Order Management Specialist — On-Time Delivery & Customer Excellence

Baerlocher USA LLC

Cincinnati (OH)

On-site

USD 50,000 - 60,000

Full time

14 days+

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Benefits offered by this job

Annual bonus

Paid vacation

14 paid holidays

Medical, dental, and vision insurance

Company-paid life insurance

Short-term and long-term disability

401(k) with company matching

Job summary

Baerlocher USA LLC is seeking an Order Management Specialist in Cincinnati, OH. The role focuses on delivering reliable customer experiences by managing orders, coordinating with Sales, Supply Chain, and Operations, and maintaining precise records to support on-time deliveries.

Ideal candidates are highly organized, detail-oriented, and proactive in identifying issues. A fast-paced environment values teamwork and continuous improvement, with an opportunity for an annual bonus and comprehensive

Qualifications

High School Diploma with 2+ years of relevant professional experience.
Strong organizational skills and exceptional attention to detail.
Excellent written and verbal communication skills.
Ability to prioritize tasks and work effectively in a fast-paced environment.
Positive, collaborative, and customer-focused mindset.

Responsibilities

Serve as a primary point of contact for customer inquiries and order support.
Manage customer orders in SAP with a high level of accuracy.
Monitor order status, inventory availability, and delivery timelines.
Proactively identify risks that may impact on-time delivery.
Communicate updates, changes, and solutions clearly to customers and internal teams.
Maintain accurate documentation and order records.