OES Order Management Specialist

ZF Group; Hebron Estates (KY); On-site; USD 42,000 - 63,000; Full time

Benefits offered by this job

Annual Incentive Plan

Paid Vacation

401k Plan

Health Care Benefits

Paid Holidays

Supportive Employee Groups and civic/v

Job summary

ZF Group in Hebron, KY, is seeking an OES Order Management Professional to oversee and monitor customer orders, coordinate with customers and internal teams, and drive on-time delivery. You will support product launches, resolve issues, and improve processes in a fast-paced, team-oriented setting.

The role requires 1–3 years in order management or related fields, hands-on ERP/MRP experience (preferably SAP), and strong analytical plus communication skills.

Qualifications

• 1-3 years order management or equivalent experience (customer service, order fulfillment, etc.)
• Significant hands-on ERP or MRP experience, preferably SAP
• Knowledge and understanding of EDI
• High customer orientation with team approach
• Exceptional analytical, communication, interpersonal, and organizational skills.
• Ability to communicate effectively laterally and horizontally with internal and external partners

Responsibilities

• Process and monitor customer orders, negotiating and adjusting delivery dates with customers' agreement.
• Work with the customer to meet service fill rate goals and forecast accuracy.
• Collaborate with key account management, material planning, and others to ensure availability aligned with forecast.
• Coordinate input from customers for sales and material forecast planning.
• Prepare, analyze, and summarize customer demand patterns using systems.
• Interface with customers, engineering, materials, and warehouse during product development and changes.
• Resolve issues affecting customer satisfaction with customers and account managers.
• Communicate customer internal processes to relevant parties to improve efficiency and satisfaction.

Skills

Order management

SAP ERP

EDI

Customer service

Data analysis

Communication

Interpersonal skills

Organizational skills

Education

Associate degree or equivalent experience

Tools

SAP

MRP systems

Job description

About the Team:

As an OES Order Management Professional, you will play a key role in ensuring customer satisfaction by managing and monitoring orders, collaborating closely with customers and internal teams to meet service and forecast goals. You'll work across functions to support product launches, resolve issues, and drive continuous improvement in processes. This role offers a dynamic blend of customer interaction, data analysis, and cross-functional coordination within a fast-paced, team-oriented environment.

What you can look forward to as an OES Order Management Professional:

• Responsible for processing and monitoring customer orders, negotiating and adjusting delivery dates with agreement of customers.
• Work with customer to meet customer service fill rate goals, maximize customer satisfaction, meet forecast accuracy goals, and work with key account management team, material planning team and others.
• Proactively collaborate and communicate with key account management and material planning teams to ensure sufficient quantities of product are available to meet customer demand and are in line with forecast.
• Coordinate efforts to solicit from the customer both current and anticipated customer line rates, product conversion/marketing information, and historical sales as input into sales and material forecast plan.
• Utilize available systems to prepare, analyze, and summarize results of customer demand patterns and fluctuations.
• Manage interface with customers and product engineering, materials, and warehouse employees during the product development process to identify customer requirements and timing; also help coordinate new product introductions, engineering changes and part number changes.
• Interface with customers and key account managers to resolve issues affecting customer satisfaction and to support key customer account activity.
• Work directly with customers to better understand their internal processes, key contacts and communicate this information internally to vested parties as required to improve efficiency of direct reports and improve customer satisfaction.
  

Your Profile as an OES Order Management Professional:

• Associate Degree or equivalent experience
• 1-3 years order management or equivalent experience (customer service, order fulfillment, etc.)
• Significant hands-on ERP or MRP experience, preferably SAP, focusing on the sales, distribution, materials, and supply chain business functions.
• Knowledge and understanding of EDI
• High customer orientation with team approach
• Exceptional analytical, communication, interpersonal, and organizational skills.
• Ability to communicate effectively, laterally and horizontally, to internal and external business partner
  

Why you should choose ZF in Hebron:

• A supportive, collaborative team environment
• Annual Incentive Plan
• Paid Vacation
• 401k Plan
• Health Care Benefits
• Paid Holidays
• Supportive Employee Groups and community outreach activities