Order Management Specialist - Customer Service

Equiliem; Webster (TX); On-site; USD 25,000 - 35,000; Full time

Benefits offered by this job

Medical Insurance

Vision & Dental Insurance

Life Insurance

401(k) Matching

Commuter Benefits

Employee Discounts & Rewards

Payroll Payment Options

Job summary

Equiliem is seeking a Customer Service Representative - Order Management in Webster, TX. This role acts as primary contact for customer inquiries, processes orders, handles RMAs and credits, and coordinates with internal teams to ensure timely fulfillment.

You will maintain accurate records, resolve issues with pricing and shipments, and provide professional service following company policies. Requires 2–3 years of customer service experience, strong communication, and ability to work in a

Qualifications

• 2-3 years of customer service experience.
• Strong verbal and written communication.
• Excellent organizational skills and attention to detail.
• Ability to manage multiple responsibilities in a fast-paced environment.

Responsibilities

• Serve as the primary contact for customer service inquiries, order requests, quotations, and account-related concerns.
• Process customer orders received by phone and enter order information accurately into ERP and CRM systems.
• Verify pricing, payment terms, shipping addresses, item numbers, purchase order numbers, requested ship dates, freight terms, contracts, and commission codes.
• Process orders, RMAs, and customer credits while maintaining supporting documentation and required approvals.
• Respond promptly to inquiries regarding order status, product availability, delivery schedules, and shipment tracking.
• Review open order reports and account issues daily, addressing backorders and credit holds.

Skills

Verbal communication

Written communication

Organizational skills

Education

High school diploma or equivalent

Associate degree preferred

Job description

Equiliem is seeking a Customer Service Representative - Order Management in Webster, TX. This role acts as primary contact for customer inquiries, processes orders, handles RMAs and credits, and coordinates with internal teams to ensure timely fulfillment.

You will maintain accurate records, resolve issues with pricing and shipments, and provide professional service following company policies. Requires 2–3 years of customer service experience, strong communication, and ability to work in a