Industrial Customer Support Specialist

Equiliem; Milpitas (CA); On-site; USD 39,000 - 41,000; Full time

Benefits offered by this job

Medical Insurance

Vision & Dental Insurance

Life Insurance

Matching 401(k)

Commuter Benefits

Employee Discounts & Rewards

Payroll Payment Options

Job summary

Equiliem is seeking a Customer Service Representative in Milpitas, CA to support customers in a distribution/manufacturing environment. You will handle inquiries, quotes, orders, and coordination with vendors to ensure timely fulfillment.

Ideal candidates bring strong communication, organization, and computer skills, with the ability to multitask in a fast-paced setting and maintain accurate records across systems.

Qualifications

• Experience in distribution or manufacturing involving tangible goods.
• Customer service experience, preferably in an industrial, distribution, or manufacturing environment.
• Excellent verbal and written communication skills.
• Strong customer service and relationship-building skills.
• Ability to multitask, prioritize work, and perform effectively under pressure.
• Strong attention to detail and organizational skills.
• Ability to work collaboratively with cross-functional teams.
• Proficiency with Microsoft Office applications, including Word, Excel, and Outlook.
• Ability to navigate and multitask within a Microsoft Windows environment.
• Ability to maintain established departmental metrics and service standards.

Responsibilities

• Manage a high volume of customer emails and incoming calls.
• Respond to product inquiries promptly, accurately, and professionally.
• Prepare customer quotes and enter orders accurately.
• Place orders and provide order acknowledgments to customers.
• Coordinate with third-party vendors to support timely and accurate order fulfillment.
• Initiate and process customer returns and exchanges.
• Build and maintain positive customer relationships through responsive service.
• Support customer retention and repeat business through effective communication and follow‑up.
• Collaborate with cross‑functional teams to resolve customer needs and improve processes.
• Meet established departmental service and performance metrics.
• Maintain accurate customer and order information in applicable systems.

Skills

Verbal communication

Written communication

Customer service

Relationship-building

Multitasking

Prioritization

Attention to detail

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Equiliem is seeking a Customer Service Representative in Milpitas, CA to support customers in a distribution/manufacturing environment. You will handle inquiries, quotes, orders, and coordination with vendors to ensure timely fulfillment.

Ideal candidates bring strong communication, organization, and computer skills, with the ability to multitask in a fast-paced setting and maintain accurate records across systems.