Customer Service Representative

Equiliem; Webster (TX); Presencial; USD 25.000 - 35.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical Insurance

Vision & Dental Insurance

Life Insurance

401(k) Matching

Commuter Benefits

Employee Discounts & Rewards

Payroll Payment Options

Descripción de la vacante

Equiliem is seeking a Customer Service Representative - Order Management in Webster, TX. This role acts as primary contact for customer inquiries, processes orders, handles RMAs and credits, and coordinates with internal teams to ensure timely fulfillment.

You will maintain accurate records, resolve issues with pricing and shipments, and provide professional service following company policies. Requires 2–3 years of customer service experience, strong communication, and ability to work in a

Formación

• 2-3 years of customer service experience.
• Strong verbal and written communication.
• Excellent organizational skills and attention to detail.
• Ability to manage multiple responsibilities in a fast-paced environment.

Responsabilidades

• Serve as the primary contact for customer service inquiries, order requests, quotations, and account-related concerns.
• Process customer orders received by phone and enter order information accurately into ERP and CRM systems.
• Verify pricing, payment terms, shipping addresses, item numbers, purchase order numbers, requested ship dates, freight terms, contracts, and commission codes.
• Process orders, RMAs, and customer credits while maintaining supporting documentation and required approvals.
• Respond promptly to inquiries regarding order status, product availability, delivery schedules, and shipment tracking.
• Review open order reports and account issues daily, addressing backorders and credit holds.

Conocimientos

Verbal communication

Written communication

Organizational skills

Educación

High school diploma or equivalent

Associate degree preferred

Descripción del empleo

Customer Service Representative - Order Management

Location: Webster, TX

Pay: $21.69 per hour

Job Summary

The Customer Service Representative serves as the primary point of contact for customer inquiries, order processing, and account-related issues. This role manages customer orders, returns, credits, quotations, and delivery requests while coordinating with internal departments to ensure accurate and timely fulfillment. The representative resolves customer concerns, maintains accurate records, and provides professional, responsive service while following established company policies and procedures.

Job Responsibilities

• Serve as the primary contact for customer service inquiries, order requests, quotations, and account-related concerns.
• Process customer orders received by phone and enter order information accurately into ERP and CRM systems.
• Verify pricing, payment terms, shipping addresses, item numbers, purchase order numbers, requested ship dates, freight terms, contracts, and commission codes.
• Process orders, return merchandise authorizations (RMAs), and customer credits while maintaining supporting documentation and required approvals.
• Respond promptly to telephone calls and customer inquiries regarding order status, product availability, delivery schedules, and shipment tracking.
• Review open order reports and account issues daily, addressing backorders, requested delivery dates, credit holds, and other order exceptions.
• Coordinate with Inventory Control, Purchasing, Marketing, Technical Services, Credit, and Warehouse teams to resolve customer and order-related issues.
• Manage customer communications and follow up on outstanding requests to ensure timely resolution.
• Apply established policies and procedures when addressing pricing, shipments, product returns, credits, and price adjustments.
• Evaluate return eligibility, authorize credits within established guidelines, and determine appropriate shipping methods based on cost and delivery requirements.
• Escalate complex issues to the appropriate management team when necessary.
• Maintain organized customer records and support ongoing continuous improvement initiatives.
• Perform other related duties as assigned.

Job Requirements

• 2-3 years of customer service experience.
• Strong verbal and written communication skills.
• Excellent organizational skills and attention to detail.
• Ability to manage multiple responsibilities and prioritize competing demands effectively.
• Strong problem-solving and decision-making abilities.
• Ability to handle stressful situations professionally in a fast-paced environment.
• Proactive approach to resolving customer concerns and following up on outstanding issues.
• Ability to work independently while collaborating effectively with internal teams.
• Professional demeanor and commitment to delivering positive customer experiences.
• Ability to follow established policies and make timely decisions within assigned authority.
• Availability to work flexible hours as needed.

Education

• High school diploma or equivalent required.
• Associate degree preferred.

About Equiliem

Equiliem believes in empowering success. It's our job to cultivate relationships that connect people and employers in a way that is inclusive, intelligent, and allows both to thrive.

Across the U.S., leading companies in healthcare, government, engineering, manufacturing, professional services, and energy rely on us for their workforce solutions. Our recruiting and HR services include contract and direct hire staffing, Payrolling/EOR, Independent Contractor Compliance, and Managed Services.

For almost 30 years, we've helped shape our industry. Today, we continue to research, ask questions, and continuously enhance the candidate journey and client experience.

Benefits

• Medical Insurance
• Vision & Dental Insurance
• Life Insurance
• Matching 401(k)
• Commuter Benefits
• Employee Discounts & Rewards
• Payroll Payment Options

EEO Employer

Equiliem is an equal opportunity employer. We do not discriminate or allow discrimination based on race, color, religion, creed, sex, age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Equiliem will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at [email protected] or [phone].