Order Management Specialist — Customer Care Leader

Trane Italia; Wisconsin; Hybrid; USD 22,000 - 43,000; Full time

Benefits offered by this job

Health insurance

401K match

Tuition assistance

Paid time off

Volunteer time off

Job summary

Trane Technologies is seeking a customer-service oriented professional to manage parts and order inquiries in a high-volume environment. You will develop strong internal/external relationships and coordinate with cross-functional teams to keep customers informed and satisfied.

The role emphasizes timely responses via case tools and email, with opportunities to participate in continuous improvement projects and cross-functional collaboration.

Qualifications

• Associate’s or bachelor’s degree with 1+ years of experience in a customer service role.
• Industry knowledge highly preferred.
• Demonstrated ability to work effectively in a team environment as well as independently.
• Must be able to perform and/or understand basic data analysis as it pertains to customer service and order management.
• Proficiency with MS Office Suite (Excel, Word, PowerPoint, Access, Outlook) required.

Responsibilities

• Develop and maintain positive working relationships with both internal and external customers.
• Answer queries via case management tools, e-mail, and other digital methods regarding parts orders.
• Work with other customer associates of different levels as well as other functional groups to ensure that customers’ questions are answered timely and thoroughly.
• Attend customer service-related projects such as MDI (Monitoring for Daily Improvement).
• Check availability of parts or equipment, including part components
• Locate parts and process orders on behalf of external customers.

Skills

Customer service

MS Office

Team player

Data analysis

Multi-tasking

Education

Associate’s degree

Bachelor’s degree

Tools

Excel

Word

PowerPoint

Access

Outlook

Job description

Trane Technologies is seeking a customer-service oriented professional to manage parts and order inquiries in a high-volume environment. You will develop strong internal/external relationships and coordinate with cross-functional teams to keep customers informed and satisfied.

The role emphasizes timely responses via case tools and email, with opportunities to participate in continuous improvement projects and cross-functional collaboration.