Order Management Specialist — Customer Fulfillment

Trane Technologies; La Crosse (WI); On-site; USD 32,000 - 65,000; Full time

Benefits offered by this job

Health insurance

401K match

Tuition assistance

Paid time off

Job summary

Trane Technologies is seeking a customer service/order management professional to act as the primary contact for external and internal customers. You will manage high-volume orders, coordinate with planning and operations, and ensure on-time delivery with a professional customer-facing approach.

The role emphasizes collaboration, data analysis, and process improvements. Onsite work is required Monday-Thursday with flexible Friday locations, and benefits begin on day one.

Qualifications

• Associate's or bachelor's degree required or 5+ years in a related role as alternative.
• Industry knowledge highly preferred.
• Ability to work in a team and independently.
• Basic data analysis skills related to customer service and orders.
• Proficiency with MS Office Suite (Excel, Word, PowerPoint, Access, Outlook).

Responsibilities

• Develop and maintain positive working relationships with customers and internal teams.
• Answer queries via case management tools, email, and other digital methods.
• Coordinate with cross-functional groups to address questions and ensure timely responses.
• Attend customer service-related projects such as MDI (Monitoring for Daily Improvement).
• Check availability of parts or equipment and locate parts to process orders.
• Work cross-functionally to expedite orders and meet promised dates.
• Monitor assigned open orders and keep customers updated.
• Support process improvements and continuous learning initiatives.

Skills

Customer service

Data analysis

Teamwork

MS Office

Education

Associate's or Bachelor's degree

Job description

Trane Technologies is seeking a customer service/order management professional to act as the primary contact for external and internal customers. You will manage high-volume orders, coordinate with planning and operations, and ensure on-time delivery with a professional customer-facing approach.

The role emphasizes collaboration, data analysis, and process improvements. Onsite work is required Monday-Thursday with flexible Friday locations, and benefits begin on day one.