Remote Order Management Lead, Revenue Operations

United States Digital Space LLC; United States; Remote; USD 127,000 - 183,000; Full time

Benefits offered by this job

Health coverage

Dental coverage

Vision coverage

Retirement benefits

Parental leave

Paid time off

Paid sick leave

Flexible PTO

Equity

Job summary

United States Digital Space LLC is seeking a senior Order Management leader to oversee contract review, invoicing, and billing for a global customer base. You will guide day-to-day operations, set priorities, and drive quality and escalations across the team from our US hubs or remote in the United States, aligned to Pacific time.

You will lead UAT for new products and pricing models, collaborate with Revenue Accounting, Deal Desk, Sales Ops, and Legal to deliver scalable order-to-cash

Qualifications

• 5+ years of experience in order management, order-to-cash, billing operations, or revenue operations at a SaaS company
• Demonstrated leadership through people coaching, team coordination, quality ownership, or cross-functional project leadership
• Deep understanding of how order entry decisions flow downstream into billing, revenue, collections, and reporting
• Experience leading UAT or system-change readiness, including test planning, cross-functional coordination, defect triage
• Strong people leadership, operational judgment, and communication skills under month- and quarter-end pressure

Responsibilities

• Lead day-to-day order processing from contract review and order entry through invoicing, setting priorities, managing queue health and SLAs, and escalations
• Manage, coach, and develop offshore KMC employees and one Senior Order Management Analyst, with goals, feedback, and growth plans
• Own team quality by establishing review standards, monitoring errors and backlog trends, and coaching on recurring issues
• Lead Order Management UAT for new products, SKUs, pricing models, and billing system releases with testing plans and defect triage
• Lead Order Management close processes, backlog management, reconciliations, accruals, and SOX-compliant documentation
• Partner with Revenue Accounting, Revenue Transformation, Deal Desk, Sales Ops, Biz Sys, Billing Engineering, Tax, and Legal to deliver scalable order-to-cash improvements

Skills

Order management

Billing operations

Revenue operations

Leadership

UAT

Cross-functional coordination

SOX controls

Process improvement

Job description

United States Digital Space LLC is seeking a senior Order Management leader to oversee contract review, invoicing, and billing for a global customer base. You will guide day-to-day operations, set priorities, and drive quality and escalations across the team from our US hubs or remote in the United States, aligned to Pacific time.

You will lead UAT for new products and pricing models, collaborate with Revenue Accounting, Deal Desk, Sales Ops, and Legal to deliver scalable order-to-cash