Order Management Leader - Inside Sales & KPIs

Schindler Elevator Corporation; Wayne (NJ); On-site; USD 90,000 - 140,000; Full time

Benefits offered by this job

Fully vested 401k up to 7%

Medical, dental and vision plans

3 weeks vacation + sick days + company

Holidays

Tuition reimbursement

Parental leave

Development opportunities

Job summary

Schindler Elevator Corporation in Wayne, NJ, is seeking a Manager Order Management to oversee the EPCO Order Management Center, lead a team of inside sales reps, and drive accurate order intake, processing for production, and exemplary customer service for affiliate business units.

You will develop KPIs on lead-time, on-time delivery, and bookings, onboard new hires, mentor staff, and ensure compliance with product and code requirements while fostering continuous improvement and strategic growth.

Qualifications

• Bachelor's Degree or 10+ years inside sales experience, with 3+ years in junior lead roles.
• Required industry knowledge, sales experience, and back office experience in parts and fixture industry.
• 5+ years of leadership and teamwork experience preferred.
• 10+ years of strong communication skills, elevator code knowledge, and industry knowledge.

Responsibilities

• Oversee EPCO Order Management Center tasks and manage inside sales team.
• Develop and monitor KPIs related to order intake, lead-time, on-time delivery, and bookings.
• Onboard new hires, create training materials, and conduct training sessions.
• Maintain product and code knowledge and ensure timely, knowledgeable customer responses.
• Drive quick quote turnover and manage order backlog.
• Lead continuous improvement and participate in trade shows.

Skills

Leadership

Team management

Inside sales experience

Communication skills

Project management

Education

Bachelor's Degree

Job description

Schindler Elevator Corporation in Wayne, NJ, is seeking a Manager Order Management to oversee the EPCO Order Management Center, lead a team of inside sales reps, and drive accurate order intake, processing for production, and exemplary customer service for affiliate business units.

You will develop KPIs on lead-time, on-time delivery, and bookings, onboard new hires, mentor staff, and ensure compliance with product and code requirements while fostering continuous improvement and strategic growth.