Lead, EPCO Order Management & Team Growth

Schindler Group; Wayne (NJ); On-site; USD 95,000 - 140,000; Full time

Job summary

Schindler Group in Wayne, NJ, is seeking a leader to oversee the EPCO Order Management Center, directing inside sales, ensuring accurate order intake and processing for production, and delivering outstanding customer service across affiliate units. You will develop KPI dashboards, onboard and train new hires, and provide daily guidance while strengthening product and code knowledge.

This role emphasizes leadership, collaboration, and continuous improvement within a global elevator and escalator

Qualifications

• Bachelor's Degree or 10 years of inside sales experience and 3 years in junior leadership roles.
• Required industry knowledge, sales experience, and back-office experience in parts and fixture industry.
• 5+ years of leadership and teamwork experience preferred.
• 10+ years of strong communication skills, elevator code knowledge, and industry knowledge.

Responsibilities

• Oversee EPCO Order Management Center tasks and lead inside sales reps.
• Manage order intake and processing for production; provide customer service for affiliate units.
• Develop and maintain KPIs related to order intake, lead-time, on-time delivery, shipment and sales volumes.
• Onboard new hires, create training materials, and conduct training.
• Conduct recurring 1:1 meetings with inside sales reps; keep team updated on product and code requirements.
• Motivate team to meet quotas and provide timely, knowledgeable responses to customer requests.

Skills

Leadership

Team management

Inside sales

Communication skills

Project management

Education

Bachelor's Degree

Job description

Schindler Group in Wayne, NJ, is seeking a leader to oversee the EPCO Order Management Center, directing inside sales, ensuring accurate order intake and processing for production, and delivering outstanding customer service across affiliate units. You will develop KPI dashboards, onboard and train new hires, and provide daily guidance while strengthening product and code knowledge.

This role emphasizes leadership, collaboration, and continuous improvement within a global elevator and escalator