Manager Order Management

Schindler Group; Wayne (NJ); On-site; USD 95,000 - 140,000; Full time

Job summary

Schindler Group in Wayne, NJ, is seeking a leader to oversee the EPCO Order Management Center, directing inside sales, ensuring accurate order intake and processing for production, and delivering outstanding customer service across affiliate units. You will develop KPI dashboards, onboard and train new hires, and provide daily guidance while strengthening product and code knowledge.

This role emphasizes leadership, collaboration, and continuous improvement within a global elevator and escalator

Qualifications

• Bachelor's Degree or 10 years of inside sales experience and 3 years in junior leadership roles.
• Required industry knowledge, sales experience, and back-office experience in parts and fixture industry.
• 5+ years of leadership and teamwork experience preferred.
• 10+ years of strong communication skills, elevator code knowledge, and industry knowledge.

Responsibilities

• Oversee EPCO Order Management Center tasks and lead inside sales reps.
• Manage order intake and processing for production; provide customer service for affiliate units.
• Develop and maintain KPIs related to order intake, lead-time, on-time delivery, shipment and sales volumes.
• Onboard new hires, create training materials, and conduct training.
• Conduct recurring 1:1 meetings with inside sales reps; keep team updated on product and code requirements.
• Motivate team to meet quotas and provide timely, knowledgeable responses to customer requests.

Skills

Leadership

Team management

Inside sales

Communication skills

Project management

Education

Bachelor's Degree

Job description

Location: Wayne (EPCO),NJ,United States
Job ID: 91681

We Elevate... Quality of urban life

Our elevators, escalators, and moving walks safely transport more than twobillion of us up and down buildings and across transportation hubs every day. As part of the Schindler team, you’ll discover meaningful work that enhancesquality of life for communities, and contribute to making places more accessible,inclusive, and sustainable for all. By joining us, you don’t justbecome part of our success story; you help shape the future and continue ourrich legacy that started back in 1874.

Join us as a

Your main responsibilities

PRIMARY FUNCTION / POSITION OVERVIEW:
This position is responsible for overseeing the tasks of the EPCO Order Management Center. Manage team of inside sales reps, conduct training/development - Responsible for order intake and order processing for production and provide customer service for affiliate business units.

PRIMARY FUNCTION/POSITION REVIEW

• Full EPCO Order Management Center directly reports to this position
• Develop and maintain KPIs related to order intake, lead-time, on-time delivery, shipment volume, sales volume (bookings). Monthly & Periodic reporting.
• Onboarding of new hires, creating training materials, conduct training
• Conducts recurring 1:1 meetings with individual inside sales representatives.
• Keeps team up to date on product and code requirements
• Motivates team and ensures tasks are being completed and quotas are being met
• Provides daily direction and communication to employees so that customer requests are answered in a timely, efficient and knowledgeable manner.

Responsible for quick quote turnover time for the inside sales team

• Controls order backlog
• Drive strategic continuous improvement – develop team capabilities to self-sustain
• Act as first line of defense for production
• Actively prepares and participates in trade shows
• Works on own key accounts (quoting and project management)

What you bring

EDUCATION, EXPERIENCE & OTHER SPECIAL REQUIREMENTS

Bachelor's Degree or or 10 years of experience in inside sales role and 3 years experience in junior lead roles.

Required industry knowledge, sales sxperience, and back office experience – parts and fixture industry.

5+ years of leadership and teamwork experience preferred.

10+ years of strong communication skills, elevator code knowledge, and industry knowledge.

What’s in it for you?

• Fully vested 401k match, up to 7% of total eligible compensation.
• Competitive Medical, Dental and Vision Plans - Effective from first day of hire.
• 3 weeks’ vacation which increases with tenure, 7 sick days, 3 floating holidays and8 Company Observed Holidays.
• Tuition Reimbursement - Eligible after 6 months of service.
• Parental Leave – 100% base pay for 6 consecutive weeks within first year of achild’s birth or adoption.
• A wide range of development opportunities to boost your professional and leadership growth.

Become part of our team, help us enhance quality of life and drive innovationwhile raising the bar for safety and sustainability. We value your diverse skills andperspectives as together we shape the sustainable cities of today and tomorrow.

Don’t meet every single requirement? If you’re excited about this role but your experience doesn’t align perfectly with the qualifications listed in the job description, we encourage you to apply anyway! You may just be the right candidate for this or other roles!

Are you ready to embark on a new journey? Join #TeamSchindler! Our Core Values:

• Safety: Uphold the highest safety standards for all.
• Integrity and Trust: Foster honest, ethical relationships.
• Create Value for the Customer: Deliver innovative, reliable solutions.
• Quality: Ensure excellence in every product and service.
• Commitment to People Development: Nurture our people, they are the heart of our success.

At Schindler Group we value inclusion and diversity, and practice equity to create equal opportunities for all. We endeavor that all qualified applicants will receive consideration for employment without regard to age, race, ethnic background, color, religious affiliation, union affiliation, gender, gender identity, sexual orientation, marital status, national origin, nationality, genetics and health, disability or veteran status.