Manager Order Management

Schindler Elevator Corporation (U.S.); Wayne (NJ); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

401k match

Medical/Dental/Vision plans

Vacation and holidays

Tuition reimbursement

Parental leave

Professional development

Job summary

Schindler Elevator Corporation (U.S.) is seeking a Manager of Order Management in Wayne, NJ to oversee the EPCO Order Management Center. You will lead an inside sales team, drive training programs, and own order intake and processing for production while delivering exceptional customer service for affiliate units.

Ideal candidates bring extensive leadership experience in inside sales, elevator industry knowledge, and a track record of improving lead-time and delivery metrics.

Qualifications

• Bachelor's degree or 10+ years in inside sales with leadership exposure.
• Experience in parts and fixture industry preferred.
• Strong communication and leadership skills with team guidance.

Responsibilities

• Oversee EPCO Order Management Center operations.
• Manage inside sales team, provide training and development.
• Own order intake and processing for production and customer service for affiliates.
• Develop KPIs for lead-time, on-time delivery, shipments and bookings.
• Onboard new hires and create training materials.
• Maintain product/code knowledge and ensure quotas are met.
• Direct daily customer communications and quick quote turnover.

Skills

Leadership

Inside sales

Order management

KPI development

Training & development

Customer service

Education

Bachelor's Degree in Business or related field

10+ years inside sales experience

Tools

Salesforce

ERP systems

MS Excel

Job description

Location: Wayne (EPCO), NJ, United States

Job ID: 91681

We Elevate... Quality of urban life

Our elevators, escalators, and moving walks safely transport more than two billion of us up and down buildings and across transportation hubs every day. As part of the Schindler team, you’ll discover meaningful work that enhances quality of life for communities, and contribute to making places more accessible, inclusive, and sustainable for all. By joining us, you don’t just become part of our success story; you help shape the future and continue our rich legacy that started back in 1874.

Manager Order Management

Your Main Responsibilities

PRIMARY FUNCTION / POSITION OVERVIEW:

This position is responsible for overseeing the tasks of the EPCO Order Management Center. Manage team of inside sales reps, conduct training/development - Responsible for order intake and order processing for production and provide customer service for affiliate business units.

Primary Function/Position Review

• Full EPCO Order Management Center directly reports to this position
• Develop and maintain KPIs related to order intake, lead-time, on-time delivery, shipment volume, sales volume (bookings). Monthly & Periodic reporting.
• Onboarding of new hires, creating training materials, conduct training
• Conducts recurring 1:1 meetings with individual inside sales representatives.
• Keeps team up to date on product and code requirements
• Motivates team and ensures tasks are being completed and quotas are being met
• Provides daily direction and communication to employees so that customer requests are answered in a timely, efficient and knowledgeable manner.

Responsible for quick quote turnover time for the inside sales team

• Controls order backlog
• Drive strategic continuous improvement – develop team capabilities to self-sustain
• Act as first line of defense for production
• Actively prepares and participates in trade shows
• Works on own key accounts (quoting and project management)

What You Bring

EDUCATION, EXPERIENCE & OTHER SPECIAL REQUIREMENTS

Bachelor's Degree or or 10 years of experience in inside sales role and 3 years experience in junior lead roles.

Required industry knowledge, sales sxperience, and back office experience – parts and fixture industry.

5+ years of leadership and teamwork experience preferred.

10+ years of strong communication skills, elevator code knowledge, and industry knowledge.

What’s in it for you?

• Fully vested 401k match, up to 7% of total eligible compensation.
• Competitive Medical, Dental and Vision Plans - Effective from first day of hire.
• 3 weeks’ vacation which increases with tenure, 7 sick days, 3 floating holidays and 8 Company Observed Holidays.
• Tuition Reimbursement - Eligible after 6 months of service.
• Parental Leave – 100% base pay for 6 consecutive weeks within first year of a child’s birth or adoption.
• A wide range of development opportunities to boost your professional and leadership growth.

We Elevate… Your Career

Become part of our team, help us enhance quality of life and drive innovation while raising the bar for safety and sustainability. We value your diverse skills and perspectives as together we shape the sustainable cities of today and tomorrow.

Don’t meet every single requirement? If you’re excited about this role but your experience doesn’t align perfectly with the qualifications listed in the job description, we encourage you to apply anyway! You may just be the right candidate for this or other roles!

Our Core Values

• Safety: Uphold the highest safety standards for all.
• Integrity and Trust: Foster honest, ethical relationships.
• Create Value for the Customer: Deliver innovative, reliable solutions.
• Quality: Ensure excellence in every product and service.
• Commitment to People Development: Nurture our people, they are the heart of our success.

Discover more on our career website.

At Schindler Group we value inclusion and diversity, and practice equity to create equal opportunities for all. We endeavor that all qualified applicants will receive consideration for employment without regard to age, race, ethnic background, color, religious affiliation, union affiliation, gender, gender identity, sexual orientation, marital status, national origin, nationality, genetics and health, disability or veteran status.

Any unsolicited application from Recruitment Agencies is deemed to be rejected and does not constitute in any manner an offer from a Recruitment Agency.

We Elevate