Order Management & Fulfillment Lead

Scale3PL; Huntington Beach (CA); On-site; USD 30,000 - 34,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Paid time off

Job summary

Scale3PL seeks an Order Management Coordinator to own the day-to-day order book from placement to shipment, cancellation, or client sign-off. This role is in-person in Huntington Beach, operates Monday through Friday, 8:30am–5:30pm, and requires hands-on work with our order management system to prevent backlogs.

You will collaborate with customer service and warehouse teams to resolve stuck orders, chase shortages, and keep the aging reports clean.

Qualifications

• Experience with order management systems (OMS), ERP or WMS to manage allocation, backorders, cancellations and holds.
• Familiarity with 3PL, brand, wholesale or ecommerce operations.
• Ability to clean up shortages and distinguish real shortages from system alerts.

Responsibilities

• Chase every order from creation to shipment, cancellation, or client sign-off.
• Run open-order and aging reports daily and assign owners and next steps for stuck orders.
• Coordinate with customer service and warehouse teams on actions for each order.

Skills

OMS

ERP

WMS

Backorders management

Job description

Scale3PL seeks an Order Management Coordinator to own the day-to-day order book from placement to shipment, cancellation, or client sign-off. This role is in-person in Huntington Beach, operates Monday through Friday, 8:30am–5:30pm, and requires hands-on work with our order management system to prevent backlogs.

You will collaborate with customer service and warehouse teams to resolve stuck orders, chase shortages, and keep the aging reports clean.