Senior Manager, Customer Fulfillment & Retail Ops

Prelude Growth; Los Angeles (CA); Presencial; USD 130.000 - 180.000; Jornada completa

Descripción de la vacante

Prelude Growth seeks a Senior Manager of Customer Fulfillment in Los Angeles to oversee end-to-end order movement across fulfillment channels, manage 3PL partners, ensure retailer compliance, and improve processes.

You will monitor performance, optimize shipping schedules, leverage ERP/WMS systems, and build reports to drive on-time delivery and cost efficiency. This role requires 6+ years in fulfillment and strong vendor management.

Formación

• 6+ years of experience in Fulfillment, Warehouse, or Operations management.
• Based in Los Angeles, CA.
• Experience with ERP, WMS, order management, retailer portals, and reporting systems.

Responsabilidades

• Oversee daily order fulfillment to ensure orders are processed, packed, and shipped accurately and on time.
• Monitor open orders, backorders, inventory availability, shipment exceptions, and order aging.
• Prioritize shipments based on retailer requirements, requested ship dates and product launches.
• Manage third-party warehouse performance, service levels, and operational issues.
• Develop holiday schedules, order cutoffs, and shipping deadlines.
• Ensure orders comply with retailer routing guides, labeling requirements, delivery windows, EDI standards, and appointment procedures.
• Maintain current retailer shipping and compliance requirements.
• Monitor and investigate chargebacks, shortages, routing violations, labeling errors, and late shipments.
• Coach warehouse and internal teams to correct recurring compliance issues.
• Support the operational onboarding of new retailers and wholesale customers.
• Own the order management processes that support fulfillment operations, partnering with IT/Ops on improvements and integrations.
• Support EDI onboarding, testing, and environment issues that may impact fulfillment.
• Build and maintain reporting to track order accuracy, fulfillment speed, and progress.
• Identify inefficiencies in current fulfillment workflows and lead improvement initiatives from concept through implementation.
• Communicate daily with internal teams, sharing updates, delays, and issue resolutions to maintain fulfillment visibility.
• Support and collaborate with Finance and Accounting teams on all invoicing, chargeback, or fulfillment-related charges or deductions.

Conocimientos

Third-party warehouses

Cross-functional projects

Wholesale & retail fulfillment

EDI & routing guides

Chargeback management

Excel & reporting

Vendor management

Problem solving

Attention to detail

Communication

Herramientas

SAP

Descripción del empleo

Prelude Growth seeks a Senior Manager of Customer Fulfillment in Los Angeles to oversee end-to-end order movement across fulfillment channels, manage 3PL partners, ensure retailer compliance, and improve processes.

You will monitor performance, optimize shipping schedules, leverage ERP/WMS systems, and build reports to drive on-time delivery and cost efficiency. This role requires 6+ years in fulfillment and strong vendor management.