Order Management Coordinator

scale3PL; Huntington Beach (CA); On-site; USD 30,000 - 34,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Paid time off

Job summary

Scale3PL seeks an Order Management Coordinator to own the day-to-day order book from placement to shipment, cancellation, or client sign-off. This role is in-person in Huntington Beach, operates Monday through Friday, 8:30am–5:30pm, and requires hands-on work with our order management system to prevent backlogs.

You will collaborate with customer service and warehouse teams to resolve stuck orders, chase shortages, and keep the aging reports clean.

Qualifications

• Experience with order management systems (OMS), ERP or WMS to manage allocation, backorders, cancellations and holds.
• Familiarity with 3PL, brand, wholesale or ecommerce operations.
• Ability to clean up shortages and distinguish real shortages from system alerts.

Responsibilities

• Chase every order from creation to shipment, cancellation, or client sign-off.
• Run open-order and aging reports daily and assign owners and next steps for stuck orders.
• Coordinate with customer service and warehouse teams on actions for each order.

Skills

OMS

ERP

WMS

Backorders management

Job description

Order Management Coordinator. Full time, in person. $22 to $25 an hour, based on experience

Scale3PL ships e-commerce and wholesale orders for apparel, footwear and accessories brands, including orders to major department stores. We are growing fast and opening a second building. We are seeking a person who will chase every order from the moment it begins to age in our order management system until it ships, is cancelled, or the client signs off.

Your focus:

• The day-to-day order book. We believe no order should get left behind. Run the open-order and aging reports every morning. Every stuck order gets a reason, an owner and a next step.
• Coordinate with our internal teams. Work with customer service and the warehouse on the right action for each stuck order.

Who should apply:

Interviews are open to everyone. In your application, tell us if you have experience with any of these:

• Working orders in an OMS, ERP or WMS: allocation, backorders, cancellations, holds. 3PL, brand, wholesale or ecommerce operations all count.
• Chasing shortages and cleaning up a backlog, and telling a real shortage from a system one.

The details:

Monday to Friday, 8:30am to 5:30pm, in person. Huntington Beach (14752 Delta Lane) now. The role may move to our new Santa Fe Springs building (12300 Lakeland Rd, 90670), so you need to be able to get to both. Health, dental, vision, paid time off.