Order Management Pro - Fast, Accurate Deliveries

Capital Brands Distributions, LLC.; Los Angeles (CA); On-site; USD 55,000 - 85,000; Full time

Job summary

Capital Brands in Los Angeles is seeking an Order Management Specialist to oversee the end-to-end order-to-delivery process for retail and distributor customers. You will be the link between customers, sales reps, and warehouse, supply chain, and finance teams, ensuring accurate order entry, quick resolution of exceptions, and timely shipments.

You will manage purchase orders, monitor open and backordered orders, handle returns and claims, and provide regular order-status and service-level

Qualifications

• High school diploma with relevant experience, or a Bachelor’s degree in Business Administration, Supply Chain Management, or Finance.
• 2+ years in order management, customer service, supply chain, or sales operations, preferably in consumer packaged goods (CPG) or retail distribution.
• Accuracy in order entry and validation across a high volume of accounts.
• Manages a high-volume account portfolio and shifting priorities.
• Resolves exceptions and discrepancies under tight seasonal and promotional deadlines.
• Clear verbal and written communication with customers, sales, and cross-functional teams.

Responsibilities

• Enter, review, and validate customer purchase orders received via manual entry, EDI, B2B portals, or eCommerce platforms in the ERP system.
• Monitor and clear daily order exceptions, including credit holds, pricing mismatches, compliance flags, and inventory allocations.
• Partner with sales, warehouse/distribution, production/supply chain, transportation, and finance teams to prioritize shipments and align demand with available inventory.
• Monitor open, backordered, and unshipped orders, and coordinate with carriers and freight forwarders to ensure timely delivery.
• Serve as the main point of contact for retail buyers, distributors, and internal sales reps on order status, backorders, delivery schedules, pricing questions, and escalations.
• Process return merchandise authorizations (RMAs), shipping discrepancies, and quality or warranty claims.
• Track KPIs such as first-response time, order-entry accuracy, and aged-order backlog. Produce daily and weekly order-status, inventory position, and service-level reports. Adhere to company commercial and financial policies.

Skills

Accuracy in order entry

High-volume account management

Issue resolution

Clear communication

Education

Bachelor’s degree in Business Administration, Supply Chain Management, or Finance

High school diploma with relevant experience

Job description

Capital Brands in Los Angeles is seeking an Order Management Specialist to oversee the end-to-end order-to-delivery process for retail and distributor customers. You will be the link between customers, sales reps, and warehouse, supply chain, and finance teams, ensuring accurate order entry, quick resolution of exceptions, and timely shipments.

You will manage purchase orders, monitor open and backordered orders, handle returns and claims, and provide regular order-status and service-level