Order Management - Flow Control

John H. Carter Company; Baton Rouge, Northern (LA, KY); Hybrid; USD 42,000 - 64,000; Full time

Job summary

John H. Carter Company in Baton Rouge is seeking an Inside Sales Coordinator to receive and manage customer communications, enter purchase orders, expedite deliveries, and update customers and vendors on order status.

The ideal candidate has a High School diploma or better, 2+ years in inside sales, and the ability to learn multiple software programs and follow detailed processes. A Bachelor’s in Engineering is preferred. Regular attendance and teamwork are essential.

Qualifications

• Minimum 2+ years of Inside Sales experience.
• High School or better required.
• Preferred Bachelor’s or higher in Engineering.
• Ability to learn multiple software programs and follow detailed processes.
• Excellent organizational and communication skills.

Responsibilities

• Receive correspondence from customers and vendors and respond timely.
• Enter purchase orders and manage order invoicing and status.
• Expedite deliveries and communicate order progress.
• Maintain backlog accuracy and shipped-not-invoiced reports.
• Support accounting with problem invoices and returns.
• Uphold JHC TCC standards; attend trainings and participate in team efforts.
• Procure product information and collaborate with Inside Sales.

Skills

Inside Sales experience

Order processing

Customer service

Multi-tasking

Attention to detail

Teamwork

Learning software

Education

High School diploma

Bachelor's in Engineering (preferred)

Community College/Vo-Tech (preferred)

Job description

• Receive correspondence from external and internal customers which must be handled on a timely basis.
  • Task will include entering purchase orders, delivery expediting, communicating with the customer and/or vendor the status of orders.
  • Must be able to learn multiple software programs and follow detailed processes.
  • Ensuring all orders that shipped have invoiced and remove invoicing constraints if needed.
  • Ensuring customer specific requirements are followed.
• Work with production and inside sales to ensure delivery is met.
• Accountable for an accurate backlog and shipped not invoiced report.
• Support JHC accounting department with problem invoices, returns, and general customer account information.
• Understand and ensure that the JHC TCC (Total Customer Commitment) standards are upheld at all times
• Attend and participate in required trainings
• Procure product and product information for customers and Inside Sales.
• Be a team player, and work well as group
• Accurately process and manage sales, purchase orders, and invoicing.
• This job is demanding in terms of knowledge skills, commitment, and all other job-related qualifications. Urgency and pressure for prompt, accurate results are routine. Multi-tasking and the ability to handle and manage interruptions is expected.
• Regular and predictable attendance is essential for this position.

The above list of duties and responsibilities does not constitute the entire list and the list can be changed, when necessary, at the discretion of management when business needs, customer demands, and other industry or job- related circumstances arise.

Qualifications

Education

Required

High School or better.

Preferred

Bachelors or better in Engineering.

Community College/Vo-Tech or better.

Experience

Required

2 years:

Minimum 2+ years of Inside Sales experience

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.