Customer Service Representative

Verst; Hebron Estates (KY); On-site; USD 32,000 - 42,000; Full time

Job summary

Verst is seeking a detail-focused customer service/office specialist to research inquiries, process orders, and ensure accurate invoicing. You will liaise between warehouse and customers, maintain documentation, and report feedback to management.

Ideal candidates have 1–3 years in a general office setting, strong communication skills, MS Office proficiency, and the ability to type 30 WPM. Training and AR collections are part of the role.

Qualifications

• High school diploma or GED required.
• 1–3 years of experience in a general office environment preferred.
• Willingness to learn internal customer service software applications.
• Strong interpersonal and communication skills, both written and verbal.
• Proficiency in Microsoft Office applications; ability to type at least 30 WPM.
• Ability to work efficiently while maintaining a professional, customer-focused attitude.

Responsibilities

• Foster strong customer relationships by researching and addressing inquiries related to work orders, invoices, shipments, and inventory.
• Accurately process and enter customer orders into the system and generate documentation for customer and warehouse needs.
• Verify and ensure accurate invoicing for all customers.
• Serve as a liaison between the warehouse and customers for account administration, and between the office and customers for invoicing and collection matters.
• Maintain up-to-date procedures manual detailing account-specific processing requirements.
• Report customer feedback and trends to management promptly, including indicators of dissatisfaction.
• Answer incoming calls and operate office equipment and computer systems necessary for daily tasks.
• Prepare accurate and timely reports as requested by management or customers.
• Maintain organized and complete documentation for all orders and related customer files.
• Ensure accurate billing for all customer accounts.
• Provide job training for new hires.
• Assist with accounts receivable collections for assigned customers, as applicable.
• Draft and send customer appreciation letters.
• Support continuous process improvement initiatives.
• Assist with managing kitting work orders.
• Conduct research for issue resolution.
• Coordinate and process order cancellations
• Prepare LTL shipments as needed.

Skills

Customer service

Communication

Microsoft Office

Typing 30 WPM

Attention to detail

General office

Accounts receivable

Education

High school diploma or GED

Job description

• Foster strong customer relationships by researching and addressing inquiries related to work orders, invoices, shipments, and inventory in a courteous and timely manner.
• Accurately process and enter all customer orders into the system, generating required documentation for both customer and warehouse needs.
• Verify and ensure accurate invoicing for all customers.
• Serve as a liaison between the warehouse and customers for account administration, and between the office and customers for invoicing and collection matters.
• Maintain an up-to-date procedures manual detailing account-specific processing requirements.
• Report customer feedback and trends to management promptly, including indicators of dissatisfaction.
• Answer incoming calls and operate office equipment and computer systems necessary for daily tasks.
• Prepare accurate and timely reports as requested by management or customers.
• Maintain organized and complete documentation for all orders and related customer files.
• Ensure accurate billing for all customer accounts.

Marginal Functions:

• Provide job training for new hires.
• Assist with accounts receivable collections for assigned customers, as applicable.
• Draft and send customer appreciation letters.
• Support continuous process improvement initiatives.
• Assist with managing kitting work orders.
• Conduct research for issue resolution.
• Coordinate and process order cancellations
• Prepare LTL shipments as needed.

Job Specifications:

• High school diploma or GED required.
• 1–3 years of experience in a general office environment preferred.
• Willingness to learn internal customer service software applications.
• Strong interpersonal and communication skills, both written and verbal.
• Proficiency in Microsoft Office applications; ability to type at least 30 WPM.
• Ability to work efficiently while maintaining a professional, customer-focused attitude.

Qualifications

Behaviors

Preferred

Team Player:

Works well as a member of a group

Detail Oriented:

Capable of carrying out a given task with all details necessary to get the task done well

Experience

Required

Attention to Detail

Computer Skills

Customer Service Experience

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.