Order Management - Flow Control

John H. Carter Company, Inc.; Baton Rouge (LA); On-site; USD 35,000 - 55,000; Full time

Job summary

John H. Carter Company, Inc. is seeking an Inside Operations Associate in Baton Rouge, LA to manage correspondence with customers and vendors, process purchase orders, and communicate order status.

You will learn multiple software programs and follow detailed processes to ensure timely handling of all orders. The role emphasizes accurate backlog management, invoicing, and supporting accounting with problem invoices and returns, while upholding JHC TCC standards.

Responsibilities

• Receive correspondence from external and internal customers which must be handled on a timely basis.
• Enter purchase orders, delivery expediting, communicating with the customer and/or vendor the status of orders.
• Must be able to learn multiple software programs and follow detailed processes.
• Ensuring all orders that shipped have invoiced and remove invoicing constraints if needed.
• Ensuring customer specific requirements are followed.
• Work with production and inside sales to ensure delivery is met.
• Accountable for an accurate backlog and shipped not invoiced report.
• Support JHC accounting department with problem invoices, returns, and general customer account information.
• Understand and ensure that the JHC TCC (Total Customer Commitment) standards are upheld at all times
• Attend and participate in required trainings
• Procure product and product information for customers and Inside Sales.
• Be a team player, and work well as group
• Accurately process and manage sales, purchase orders, and invoicing.
• This job is demanding in terms of knowledge skills, commitment, and all other job-related qualifications. Urgency and pressure for prompt, accurate results are routine. Multi-tasking and the ability to handle and manage interruptions is expected.
• Regular and predictable attendance is essential for this position.

Job description

• Receive correspondence from external and internal customers which must be handled on a timely basis.
• Task will include entering purchase orders, delivery expediting, communicating with the customer and/or vendor the status of orders.
• Must be able to learn multiple software programs and follow detailed processes.
• Ensuring all orders that shipped have invoiced and remove invoicing constraints if needed.
• Ensuring customer specific requirements are followed.
• Work with production and inside sales to ensure delivery is met.
• Accountable for an accurate backlog and shipped not invoiced report.
• Support JHC accounting department with problem invoices, returns, and general customer account information.
• Understand and ensure that the JHC TCC (Total Customer Commitment) standards are upheld at all times
• Attend and participate in required trainings
• Procure product and product information for customers and Inside Sales.
• Be a team player, and work well as group
• Accurately process and manage sales, purchase orders, and invoicing.
• This job is demanding in terms of knowledge skills, commitment, and all other job-related qualifications. Urgency and pressure for prompt, accurate results are routine. Multi-tasking and the ability to handle and manage interruptions is expected.
• Regular and predictable attendance is essential for this position.
• Receive correspondence from external and internal customers which must be handled on a timely basis.
• Task will include entering purchase orders, delivery expediting, communicating with the customer and/or vendor the status of orders.
• Must be able to learn multiple software programs and follow detailed processes.
• Ensuring all orders that shipped have invoiced and remove invoicing constraints if needed.
• Ensuring customer specific requirements are followed.
• Work with production and inside sales to ensure delivery is met.
• Accountable for an accurate backlog and shipped not invoiced report.
• Support JHC accounting department with problem invoices, returns, and general customer account information.
• Understand and ensure that the JHC TCC (Total Customer Commitment) standards are upheld at all times
• Attend and participate in required trainings
• Procure product and product information for customers and Inside Sales.
• Be a team player, and work well as group
• Accurately process and manage sales, purchase orders, and invoicing.
• This job is demanding in terms of knowledge skills, commitment, and all other job-related qualifications. Urgency and pressure for prompt, accurate results are routine. Multi-tasking and the ability to handle and manage interruptions is expected.
• Regular and predictable attendance is essential for this position.