Customer Service Rep

Center Manufacturing Acquisition; Raleigh (NC); On-site; USD 40,000 - 60,000; Full time

Job summary

Center Manufacturing Acquisition is seeking an individual for a role focused on customer communication and management of purchase orders in Raleigh, North Carolina. Responsibilities include effective communication with customers, handling complaints, and managing EDI transactions.

The ideal candidate will possess strong interpersonal and organizational skills, exhibit attention to detail, and work effectively with internal teams to deliver results. The position promotes a collaborative environment and requires the ability to multitask and maintain integrity.

Qualifications

• Strong communication skills to interact directly with customers.
• Ability to manage purchase orders and EDI transactions.
• Experience in collaborating with internal departments effectively.

Responsibilities

• Communicate directly with customers and manage their interactions.
• Work with Account Lead on resolution of customer complaints.
• Create Shipping Pick Lists and manage purchase orders.

Skills

Customer communication

Problem solving

Attention to detail

Interpersonal skills

Organization skills

Multi-tasking ability

Job description

A rolelike this comes with some important responsibilities, some of those responsibilities include:

• Communicate directly with customers; Follow-up on customer interactions on daily needs
• Works with Account Lead and or Customer Service Manager on resolution of customer complaints.
• Manage Purchase Orders and EDI transactions
• Create Shipping Pick List
• Direct requests and unresolved issues to the designated resource – Account Lead, Customer Service Manager, Operations, Estimating and or Sales
• Communicate and coordinate with internal departments; scheduling, shipping, invoicing
• Effectively negotiate customer dates on “drop in” based off of SOP
• Interpersonal skills; organization skills and multi-tasking ability
• Work effectively with team: collaborative problem solving, respect for deadlines, punctuality, open communication
• Attention to detail and accuracy
• Maintain product knowledge; Knowledge of administrative procedures
• Operates with high integrity; builds trust, quickly wins and sustains credibility in relationship with others
• Other duties as assigned

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.