Order Management Specialist

Altern Technology Systems; Los Angeles (CA); On-site; USD 28,413 - 40,467; Full time

Job summary

A leading technology solutions provider is seeking a detail-oriented individual for a Hybrid role in Los Angeles. The responsibilities include managing customer orders, ensuring data accuracy, and supporting cross-functional teams. The ideal candidate has a Bachelor's degree and 2-4 years of experience in order management or data entry, preferably in a retail environment. Strong Excel skills and the ability to multitask in a fast-paced setting are essential. Competitive hourly pay is offered.

Qualifications

• Bachelor’s degree required, preferably in Supply Chain Management or in another field, but seeking a career in Operations.
• 2-4 years of experience in an order management, data entry, or sales support role.
• Familiarity with retailer portals and EDI transactions.

Responsibilities

• Download customers' orders and organize data into a master file.
• Compare order quantity to inventory balance report.
• Enter data accurately into the system without duplicates.

Skills

Order management

Data entry

Sales support

Microsoft Excel

Communication skills

Multitasking

Education

Bachelor’s degree

Tools

ERP system (preferably SAP)

Job description

Key Details

• This is a Hybrid role.
• Candidate will be onsite three days a week (Tuesday - Thursday)
• This is a contract-to-hire opportunity.
• Pay rate $25/hr

Role

• Download each customer's order on SPS Commerce EDI and manually organize the data into a master file.
• Compare the order quantity to warehouse's inventory balance report to check the order fulfillment status of each customer order.
• Responsible for entering data accurately into the respective system without duplicates.
• Provide administrative support by managing customer order details including the order quantity and the order amount by each customer by each SKU on a weekly & monthly basis.
• Support in ensuring that the customer orders are processed in a timely manner by communicating with cross-functional teams.
• Monitor status of REACH orders and update ASN and Invoice in SPS commerce.
• Understand allowance/discount for each vendor and ensure to submit correctly.
• Troubleshoot any issues related ASN and invoice in SPS commerce.
• Submit shipment information and billing invoice to customers.
• Ability to confirm orders (pricing validation and shipping window extension if necessary).
• Any required troubleshooting and customer service.
• Issue credit/return orders.
• Collaborate with finance team, warehouse team to investigate.
• Ability to handle high volume of vendors.
• Ability to handle high volume of PO.

Requirements

• Bachelor’s degree required, preferably in Supply Chain Management or in another field, but seeking a career in Operations.
• 2-4 years of experience in an order management, data entry, or sales support role within a wholesale or retail beauty brand.
• Familiarity with retailer portals and EDI transactions.
• Working knowledge of Microsoft applications, especially in Excel (can maintain complex spreadsheets, eg – Vlookup, Pivot table, report creation).
• Experience with an ERP system is a plus, preferably SAP.
• A desire to continually seek areas for process improvements and eliminate non-value-added activities.
• Excellent verbal and written communication skills.
• Ability to multitask, and work in a fast-paced environment.
• Ability to manage large order volume.