Customer Service Rep $24/Hr

MEC (Mayville Engineering Company, Inc.); Raleigh (NC); On-site; USD 45,000 - 68,000; Full time

Job summary

MEC (Mayville Engineering Company, Inc.) is seeking an experienced order-management professional to oversee end-to-end process for assigned accounts from order entry to shipping, including EDI processing and schedule maintenance.

You will collaborate with production planning, shipping and demand planning teams to monitor fulfillment and ensure on-time delivery, while handling a high volume of orders with accuracy and urgency.

Qualifications

• Experience handling high-volume customer orders.
• Knowledge of EDI transactions is a plus.
• Detail-oriented with strong written and verbal communication.

Responsibilities

• Communicate directly with customers and follow up on daily needs.
• Work with Account Lead/Customer Service Manager to resolve complaints.
• Manage Purchase Orders and EDI transactions.
• Create Shipping Pick Lists.
• Direct requests to Account Lead, Customer Service Manager, Operations, Estimating and Sales as needed.
• Coordinate with internal departments for scheduling, shipping, and invoicing.
• Negotiate customer dates on drops based on SOP.
• Demonstrate organization, multitasking, and teamwork.

Skills

EDI processing

Order management

Customer communication

Cross-functional coordination

Tools

ERP system

Job description

This role is responsible for end-to-end customer order management, including EDI transaction processing, order entry, and maintaining accurate ship schedules across our metal manufacturing operations. The position serves as the primary point of contact for assigned accounts, driving proactive communication on delivery commitments and resolving order exceptions before they impact the customer. You will partner closely with production planning, shipping, and demand planning teams to monitor part‑level fulfillment and hold the business accountable to On‑Time Delivery targets. Success in this role requires a detail‑oriented, customer‑first mindset with the ability to manage high order volumes and elevate supply risks with urgency and clarity.

A role like this comes with some important responsibilities, some of those responsibilities include:

• Communicate directly with customers; Follow‑up on customer interactions on daily needs
• Works with Account Lead and or Customer Service Manager on resolution of customer complaints.
• Manage Purchase Orders and EDI transactions
• Create Shipping Pick List
• Direct requests and unresolved issues to the designated resource – Account Lead, Customer Service Manager, Operations, Estimating and or Sales
• Communicate and coordinate with internal departments; scheduling, shipping, invoicing
• Effectively negotiate customer dates on “drop in” based off of SOP
• Interpersonal skills; organization skills and multi‑tasking ability
• Work effectively with team: collaborative problem solving, respect for deadlines, punctuality, open communication
• Attention to detail and accuracy
• Maintain product knowledge; Knowledge of administrative procedures
• Operates with high integrity; builds trust, quickly wins and sustains credibility in relationship with others
• Other duties as assigned