Order Management & Customer Success Specialist

Corning; Charlotte (NC); On-site; USD 47,000 - 65,000; Full time

Benefits offered by this job

Bonuses and long-term incentives

Company-paid pension

Health and well-being benefits (health

Paid time off

Job summary

Corning is seeking an Order Management Specialist to join its Customer Operations team in Charlotte, NC. You will receive and process orders, provide exceptional customer service, and accurately manage order data in the system.

You will work with cross-functional teams to ensure order accuracy and timely resolution of inquiries, while maintaining documentation and compliance with company policies.

Qualifications

• Associate or bachelor’s degree or 3-5 years of Customer Service experience.
• Proven experience in a customer facing role with minimum 3 years.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and attention to detail.
• Proven critical and analytical thinking as well as excellent organizational skills.
• Ability to handle difficult customers with diplomacy and professionalism.
• Ability to work independently and as part of a team.

Responsibilities

• Order Processing: The representative will be responsible for receiving and processing customer orders. They must ensure the accuracy of order information such as item details, quantities, pricing, and delivery information.
• Customer Service: They will serve as a point of contact for customers regarding order inquiries. They need to provide excellent customer service, answer questions, address concerns, and resolve any issues related to orders in a timely manner.
• Data Management: The representative should accurately input and update customer and order information in the company’s order management system.
• Compliance: The representative should ensure all order processes comply with company policies and regulations.
• Problem-solving: They should have the ability to troubleshoot and solve problems that may arise during the order process.
• Product Knowledge: The representative should have a general understanding of the company’s products or services.
• Documentation: They should maintain proper documentation of all orders, customer interactions, and related transactions.
• Teamwork: As an Order Management Specialist, they should work effectively in a team setting, coordinating with other departments and team members to ensure customer satisfaction and smooth business operations.

Skills

Customer service

Verbal communication

Written communication

Problem solving

Attention to detail

Independence

Teamwork

Education

Associate or bachelor’s degree

Tools

Salesforce

SAP

Job description

Corning is seeking an Order Management Specialist to join its Customer Operations team in Charlotte, NC. You will receive and process orders, provide exceptional customer service, and accurately manage order data in the system.

You will work with cross-functional teams to ensure order accuracy and timely resolution of inquiries, while maintaining documentation and compliance with company policies.