Customer Operations & Experience Specialist

Corning; Charlotte (NC); On-site; USD 47,000 - 65,000; Full time

Benefits offered by this job

Company-wide bonuses

401(k) retirement contributions

Health benefits

Paid time off

Job summary

Corning in Charlotte, NC, is seeking a Customer Operations Specialist who delivers outstanding service, solves problems, and navigates complex processes with accuracy. You will work across Sales, Technical Support, and Product Management to ensure timely responses, orders, and inquiries are handled professionally.

We value people who communicate clearly, manage records precisely, and improve customer experience through proactive process changes.

Qualifications

• Associate’s or Bachelor’s degree or 3–5 years Customer Service experience.
• Proven experience in a customer facing role.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and attention to detail.
• Proven critical and analytical thinking and organizational skills.
• Ability to handle difficult customers with diplomacy and professionalism.
• Ability to work independently and as part of a team.

Responsibilities

• Assist Customers: Timely response to customer inquiries via phone and email, ensuring questions are addressed promptly and professionally.
• Resolve customer issues: Investigate, troubleshoot, and resolve customer issues with internal departments.
• Coordinate with Other Departments: Work with Sales, Technical Support, Product Line Management, Data Management Organization, etc., to handle requests.
• Maintain Customer Records: Keep accurate records of all customer interactions and actions taken.
• Improve Customer Experience: Identify trends in feedback and suggest process or service improvements.
• Product Knowledge: Maintain deep knowledge of products and services to provide accurate information.
• Compliance: Ensure compliance with company policies and industry regulations.

Skills

Customer facing

Verbal & written comms

Problem solving

Analytical thinking

Diplomacy

Teamwork

Education

Associate’s degree

Bachelor’s degree

Tools

Salesforce

SAP

Job description

Corning in Charlotte, NC, is seeking a Customer Operations Specialist who delivers outstanding service, solves problems, and navigates complex processes with accuracy. You will work across Sales, Technical Support, and Product Management to ensure timely responses, orders, and inquiries are handled professionally.

We value people who communicate clearly, manage records precisely, and improve customer experience through proactive process changes.