Customer Experience & Operations Specialist

Corning, Inc.; Charlotte (NC); On-site; USD 47,000 - 65,000; Full time

Benefits offered by this job

Bonuses & long-term incentives

Company-paid pension

Health, dental, vision benefits

Paid parental leave

Family building support

Life insurance

Job summary

Corning, Inc. in Charlotte, NC seeks a Customer Operations Specialist to ensure top-tier support for customers. You will respond to inquiries, troubleshoot issues, coordinate with internal teams, and maintain accurate records to enable timely, accurate service across markets.

The role emphasizes relationship-building, problem-solving, and process improvement, with opportunities to grow within a global company known for its innovation, extensive benefits, and commitment to customers and employees.

Qualifications

• Associate’s, Bachelor’s degree or 3–5 years Customer Service experience.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and attention to detail.
• Critical and analytical thinking with strong organizational skills.
• Ability to handle difficult customers with diplomacy and professionalism.
• Ability to work independently and as part of a team.

Responsibilities

• Assist Customers: Timely response to inquiries via phone and email; flex across customers, markets, and segments.
• Resolve customer issues: Investigate, troubleshoot, and coordinate with required internal departments (Technical Support, Quality, Supply Chain).
• Coordinate with Other Departments: Work with Sales, Technical Support, Product Line Management, Data Management, etc.
• Maintain Customer Records: Keep accurate records of all interactions and actions taken.
• Improve Customer Experience: Identify trends and recommend process or service improvements; develop new procedures.
• Product Knowledge: Maintain deep understanding of products and services to provide accurate information.
• Compliance: Ensure adherence to company policies and industry regulations; participate in training and projects.

Skills

Verbal & written communication

Problem-solving

Analytical thinking

Organizational skills

Customer diplomacy

Teamwork

Education

Associate’s or Bachelor’s degree

3-5 years Customer Service experience

Tools

Salesforce

Job description

Corning, Inc. in Charlotte, NC seeks a Customer Operations Specialist to ensure top-tier support for customers. You will respond to inquiries, troubleshoot issues, coordinate with internal teams, and maintain accurate records to enable timely, accurate service across markets.

The role emphasizes relationship-building, problem-solving, and process improvement, with opportunities to grow within a global company known for its innovation, extensive benefits, and commitment to customers and employees.