Order-to-Cash Operations Specialist

Corning; City of Corning (NY); Vor Ort; USD 63.000 - 87.000; Vollzeit

Zusammenfassung

Corning is seeking a Commercial Operations Analyst to provide day-to-day administrative support for commercial product lines. Under supervision, you will handle customer inquiries, quotations, order entry, tracking, and other order-to-cash activities, while maintaining accurate records and collaborating across internal teams.

You will escalate non-routine issues and contribute to standard reporting as your product knowledge grows, helping ensure timely processing and excellent service.

Qualifikationen

• 0–2 years of experience in customer service, order administration, sales support or related area.
• Proficient with Microsoft Office, especially Excel, Outlook, and Teams.
• Ability to follow detailed procedures and maintain accurate records.
• Ability to learn and use ERP/SAP or order-management systems.
• Strong attention to detail and organization.

Aufgaben

• Respond to routine customer inquiries and provide order-status updates using established processes and approved information.
• Support quotations, order entry, invoicing documentation, and other order-to-cash activities in accordance with defined procedures.
• Maintain accurate customer, order, and system records; review transactions for completeness and escalates discrepancies.
• Coordinate routine order information with internal teams (Customer Service, Supply Chain, Logistics, Finance).
• Track open orders, delivery dates, inventory availability, and customer commitments; communicate status updates to the appropriate contacts.
• Assist with routine issue resolution and escalate exceptions, customer concerns, or potential delivery risks to a supervisor or designated team member.
• Prepare standard reports, spreadsheets, and status updates related to orders, shipments, inventory, and customer activity.
• Follow documented workflows, controls, and procedures to support accurate and timely transaction processing.
• Assist with maintaining process documentation and identifying recurring issues for supervisor review.
• Perform other assigned commercial operations support activities as needed.

Kenntnisse

Customer service

Order administration

ERP/SAP

Excel skills

Administrative workflows

Attention to detail

Ausbildung

Bachelor's degree in business

Bachelor's degree in supply chain

Tools

ERP System

CRM System

Order-management system

Jobbeschreibung

Corning is seeking a Commercial Operations Analyst to provide day-to-day administrative support for commercial product lines. Under supervision, you will handle customer inquiries, quotations, order entry, tracking, and other order-to-cash activities, while maintaining accurate records and collaborating across internal teams.

You will escalate non-routine issues and contribute to standard reporting as your product knowledge grows, helping ensure timely processing and excellent service.