Order Management Specialist

Corning; Charlotte (NC); On-site; USD 47,000 - 65,000; Full time

Benefits offered by this job

Bonuses and long-term incentives

Company-paid pension

Health and well-being benefits (health

Paid time off

Job summary

Corning is seeking an Order Management Specialist to join its Customer Operations team in Charlotte, NC. You will receive and process orders, provide exceptional customer service, and accurately manage order data in the system.

You will work with cross-functional teams to ensure order accuracy and timely resolution of inquiries, while maintaining documentation and compliance with company policies.

Qualifications

• Associate or bachelor’s degree or 3-5 years of Customer Service experience.
• Proven experience in a customer facing role with minimum 3 years.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and attention to detail.
• Proven critical and analytical thinking as well as excellent organizational skills.
• Ability to handle difficult customers with diplomacy and professionalism.
• Ability to work independently and as part of a team.

Responsibilities

• Order Processing: The representative will be responsible for receiving and processing customer orders. They must ensure the accuracy of order information such as item details, quantities, pricing, and delivery information.
• Customer Service: They will serve as a point of contact for customers regarding order inquiries. They need to provide excellent customer service, answer questions, address concerns, and resolve any issues related to orders in a timely manner.
• Data Management: The representative should accurately input and update customer and order information in the company’s order management system.
• Compliance: The representative should ensure all order processes comply with company policies and regulations.
• Problem-solving: They should have the ability to troubleshoot and solve problems that may arise during the order process.
• Product Knowledge: The representative should have a general understanding of the company’s products or services.
• Documentation: They should maintain proper documentation of all orders, customer interactions, and related transactions.
• Teamwork: As an Order Management Specialist, they should work effectively in a team setting, coordinating with other departments and team members to ensure customer satisfaction and smooth business operations.

Skills

Customer service

Verbal communication

Written communication

Problem solving

Attention to detail

Independence

Teamwork

Education

Associate or bachelor’s degree

Tools

Salesforce

SAP

Job description

Requisition Number: 78735

The company built on breakthroughs.
Join us.

Corning is one of the world’s leading innovators in glass, ceramic, and materials science. From the depths of the ocean to the farthest reaches of space, our technologies push the boundaries of what’s possible.

How do we do this? With our people. They break through limitations and expectations — not once in a career, but every day. They help move our company, and the world, forward.

At Corning, there are endless possibilities for making an impact. You can help connect the unconnected, drive the future of automobiles, transform at-home entertainment, and ensure the delivery of lifesaving medicines. And so much more.

Come break through with us.

Our Optical Communications segment has recently evolved from being a manufacturer of optical fiber and cable, hardware and equipment to being a comprehensive provider of industry-leading optical solutions across the broader communications industry.This segment is classified into two main product groupings — carrier network and enterprise network. The carrier network product group consists primarily of products and solutions for optical-based communications infrastructure for services such as video, data and voice communications. The enterprise network product group consists primarily of optical-based communication networks sold to businesses, governments and individuals for their own use.

What the Role Is:

In the Customer Operations organization, an Order Management Specialist role is integral in ensuring that the company provides the highest quality of support to its customers. The successful candidate will be customer-focused, a detail-oriented problem solver, process-oriented, and driven to achieve customer outcomes. They will demonstrate proficiency in navigating intricate environments and live our organizational ethos and values. Ideal candidates will possess a natural drive to leverage the many growth opportunities available within the organization.

Who We’re Looking For:

In addition to the aforementioned skills and qualifications, we are also looking for an order management specialist who is personable with excellent interpersonal skills. This means that the candidate should be able to build positive relationships with clients, and provide exceptional customer service. They should be patient and empathetic when dealing with customer inquiries or concerns. A personable order management specialist will be able to effectively communicate with customers, address their needs, and provide a positive experience throughout the order process. This personal touch is essential in creating long-term customer satisfaction and loyalty.

What You Need—Required Qualifications:

• Associate or bachelor’s degree or 3-5 years of Customer Service experience

What You’ll Need—Required Skills and Capabilities:

• Proven experience in a customer facing role with minimum 3 years.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and attention to detail.
• Proven critical and analytical thinking as well as excellent organizational skills.
• Ability to handle difficult customers with diplomacy and professionalism.
• Ability to work independently and as part of a team.

What We’d Like You to Have: Preferred Qualifications:

• Proficiency in using customer management software and other computer systems, including Salesforce.
• SAP knowledge desired.
• Proven experience in a customer facing role in the manufacturing industry

What You’ll Do—Your Responsibilities:

• Order Processing: The representative will be responsible for receiving and processing customer orders. They must ensure the accuracy of order information such as item details, quantities, pricing, and delivery information.
• Customer Service: They will serve as a point of contact for customers regarding order inquiries. They need to provide excellent customer service, answer questions, address concerns, and resolve any issues related to orders in a timely manner.
• Data Management: The representative should accurately input and update customer and order information in the company’s order management system.
• Compliance: The representative should ensure all order processes comply with company policies and regulations.
• Problem-solving: They should have the ability to troubleshoot and solve problems that may arise during the order process.
• Product Knowledge: The representative should have a general understanding of the company’s products or services.
• Documentation: They should maintain proper documentation of all orders, customer interactions, and related transactions.
• Teamwork: As an Order Management Specialist, they should work effectively in a team setting, coordinating with other departments and team members to ensure customer satisfaction and smooth business operations.

This position does not support immigration sponsorship.

The range for this position is $47,058.00 – $64,706.00 assuming full time status. Starting pay for the successful applicant is dependent on a variety of job-related factors, including but not limited to geographic location, market demands, experience, training, and education.

A job that shapes a life.

Corning offers you the total package.

Your well-being is our priority. Our compensation and benefits package supports your health and wellness, financial aspirations, and career from day one.

• Company-wide bonuses and long-term incentives align with key business results and ensure you are rewarded when the company performs well. When Corning wins, we all win.
• As part of our commitment to your financial well‑being, we provide a 100% company-paid pension benefit with fixed contributions that grow throughout your career. Combined with matching contributions to your 401(k) savings plan, Corning’s total contributions to your retirement accounts can reach between 7% and 12% of your pay, depending on your age and years of service.
• Our health and well-being benefits include medical, dental, vision, paid parental leave, family building support, fitness, company-paid life insurance, disability, disease management programs, paid time off, and an Employee Assistance Program (EAP) to support you and your family.
• Getting paid for our work is important, but feeling appreciated and recognized for those contributions motivates us much more. That’s why Corning offers a recognition program to celebrate successes and reward colleagues who make exceptional contributions.

We prohibit discrimination on the basis of race, color, gender, age, religion, national origin, sexual orientation, gender identity or expression, disability, veteran status or any other legally protected status.

Corning is committed to providing equal employment opportunities and considers requests for reasonable accommodations in accordance with applicable laws. Individuals with disabilities or sincerely held religious beliefs may request reasonable accommodations to participate in the application or interview process, perform essential job functions, or access other benefits and privileges of employment. To submit a request for reasonable accommodation related to disability or religion, please contact us at [e-mail].