Customer Operations Lead — Order Management

Corning, Inc.; Charlotte (NC); On-site; USD 73,000 - 100,000; Full time

Benefits offered by this job

Bonuses and long-term incentives

Company-paid pension

401(k) matching

Medical/dental/vision

Paid parental leave

Life insurance

Disability coverage

Paid time off

Employee Assistance Program

Job summary

Corning, Inc. in Charlotte, NC, is seeking a hands-on Order Management Leader to coach and develop the local team, ensuring order accuracy and on-time releases to manufacturing.

You will oversee daily order entry across channels (manual, EDI, RPA, portal), track KPIs, resolve holds and discrepancies, and partner with Sales, Planning, and Logistics to drive continuous improvements and better customer experience.

Qualifications

• Associate's degree or higher required.
• 3+ years in order management or related commercial role.
• Experience in transactional environments.
• Proficiency with MS Office.

Responsibilities

• Lead and develop a team of Order Management Specialists through onboarding, coaching, career development, and performance management.
• Oversee daily order entry across customer channels and intake methods, including manual entry, EDI, robotic process automation (RPA), and customer portal, stepping in hands-on when needed.
• Track and act on team KPIs, including order accuracy, cycle time, case timeliness, and backlog aging, and balance workload across queues.
• Serve as the escalation point for order holds, releases, and discrepancies, ensuring each has a clear owner, committed date, and documented resolution.
• Drive continuous improvement by identifying root causes of order errors and partnering with Sales, Program Management, Planning, and Logistics on lasting fixes and adoption of new processes and tools.

Skills

Experience in order management

Transactional environment experience

Education

Associate's degree

Bachelor's degree

Tools

Microsoft Office Suite

Power BI

SAP

Salesforce

EDI/RPA tools

Job description

Corning, Inc. in Charlotte, NC, is seeking a hands-on Order Management Leader to coach and develop the local team, ensuring order accuracy and on-time releases to manufacturing.

You will oversee daily order entry across channels (manual, EDI, RPA, portal), track KPIs, resolve holds and discrepancies, and partner with Sales, Planning, and Logistics to drive continuous improvements and better customer experience.