Customer Operations Supervisor Order Management

Corning, Inc.; Charlotte (NC); On-site; USD 73,000 - 100,000; Full time

Benefits offered by this job

Bonuses and long-term incentives

Company-paid pension

401(k) matching

Medical/dental/vision

Paid parental leave

Life insurance

Disability coverage

Paid time off

Employee Assistance Program

Job summary

Corning, Inc. in Charlotte, NC, is seeking a hands-on Order Management Leader to coach and develop the local team, ensuring order accuracy and on-time releases to manufacturing.

You will oversee daily order entry across channels (manual, EDI, RPA, portal), track KPIs, resolve holds and discrepancies, and partner with Sales, Planning, and Logistics to drive continuous improvements and better customer experience.

Qualifications

• Associate's degree or higher required.
• 3+ years in order management or related commercial role.
• Experience in transactional environments.
• Proficiency with MS Office.

Responsibilities

• Lead and develop a team of Order Management Specialists through onboarding, coaching, career development, and performance management.
• Oversee daily order entry across customer channels and intake methods, including manual entry, EDI, robotic process automation (RPA), and customer portal, stepping in hands-on when needed.
• Track and act on team KPIs, including order accuracy, cycle time, case timeliness, and backlog aging, and balance workload across queues.
• Serve as the escalation point for order holds, releases, and discrepancies, ensuring each has a clear owner, committed date, and documented resolution.
• Drive continuous improvement by identifying root causes of order errors and partnering with Sales, Program Management, Planning, and Logistics on lasting fixes and adoption of new processes and tools.

Skills

Experience in order management

Transactional environment experience

Education

Associate's degree

Bachelor's degree

Tools

Microsoft Office Suite

Power BI

SAP

Salesforce

EDI/RPA tools

Job description

The company built on breakthroughs. Join us.Corning is one of the world’s leading innovators in glass, ceramic, and materials science. From the depths of the ocean to the farthest reaches of space, our technologies push the boundaries of what’s possible.

Requisition Number: 79598The company built on breakthroughs. Join us.Corning is one of the world’s leading innovators in glass, ceramic, and materials science. From the depths of the ocean to the farthest reaches of space, our technologies push the boundaries of what’s possible. How do we do this? With our people. They break through limitations and expectations- not once in a career, but every day. They help move our company, and the world, forward. At Corning, there are endless possibilities for making an impact. You can help connect the unconnected, drive the future of automobiles, transform at-home entertainment, and ensure the delivery of lifesaving medicines. And so much more. Come break through with us. Our Optical Communications segment has recently evolved from being a manufacturer of optical fiber and cable, hardware and equipment to being a comprehensive provider of industry-leading optical solutions across the broader communications industry. This segment is classified into two main product groupings - carrier network and enterprise network. The carrier network product group consists primarily of products and solutions for optical-based communications infrastructure for services such as video, data and voice communications. The enterprise network product group consists primarily of optical-based communication networks sold to businesses, governments and individuals for their own use.

Overview

Lead the Charlotte team that keeps customer orders accurate and on time before they are released to manufacturing. You will coach and develop Order Management Specialists, resolve order discrepancies with customers, and drive measurable gains in order quality, speed, and customer experience. This is a hands-on leadership role reporting to the Manager, Order Management, with negligible travel.

Key Responsibilities

• Lead and develop a team of Order Management Specialists through onboarding, coaching, career development, and performance management.
• Oversee daily order entry across customer channels and intake methods, including manual entry, electronic data interchange (EDI), robotic process automation (RPA), and customer portal, stepping in hands-on when needed.
• Track and act on team key performance indicators (KPIs), including order accuracy, cycle time, case timeliness, and backlog aging, and balance workload across queues.
• Serve as the escalation point for order holds, releases, and discrepancies, ensuring each has a clear owner, committed date, and documented resolution.
• Drive continuous improvement by identifying root causes of order errors and partnering with Sales, Program Management, Planning, and Logistics on lasting fixes and adoption of new processes and tools.

Required Qualifications

• Associate's degree.
• 3+ years of experience in order management, customer operations, customer service, or a related commercial role.
• Experience working in a transactional environment.
• Proficiency with Microsoft Office Suite.

Desired Qualifications

• Bachelor's degree.
• Prior people leadership experience.
• Experience with SAP, ECC and Salesforce.
• Order management or customer operations experience in a manufacturing or business-to-business (B2B) environment.
• Familiarity with EDI, RPA, or customer portal order processing.
• Experience with Performance Excellence (PEx), Lean, and Kaizen.
• Experience using Power BI or other reporting tools to support operational decisions.

This position does not support immigration sponsorship.

The range for this position is $72,934.00 - $100,285.00 assuming full time status. Starting pay for the successful applicant is dependent on a variety of job-related factors, including but not limited to geographic location, market demands, experience, training, and education.

A job that shapes a life.

Corning offers you the total package.

Your well-being is our priority.

• Company-wide bonuses and long-term incentives align with key business results and ensure you are rewarded when the company performs well. When Corning wins, we all win.
• As part of our commitment to your financial well-being, we provide a 100% company-paid pension benefit with fixed contributions that grow throughout your career. Combined with matching contributions to your 401(k) savings plan, Corning’s total contributions to your retirement accounts can reach between 7% and 12% of your pay, depending on your age and years of service.
• Our health and well-being benefits include medical, dental, vision, paid parental leave, family building support, fitness, company-paid life insurance, disability, disease management programs, paid time off, and an Employee Assistance Program (EAP) to support you and your family.
• Getting paid for our work is important, but feeling appreciated and recognized for those contributions motivates us much more. That’s why Corning offers a recognition program to celebrate successes and reward colleagues who make exceptional contributions.

We prohibit discrimination on the basis of race, color, gender, age, religion, national origin, sexual orientation, gender identity or expression, disability, veteran status or any other legally protected status.

Corning is committed to providing equal employment opportunities and considers requests for reasonable accommodations in accordance with applicable laws. Individuals with disabilities or sincerely held religious beliefs may request reasonable accommodations to participate in the application or interview process, perform essential job functions, or access other benefits and privileges of employment. To submit a request for reasonable accommodation related to disability or religion, please contact us at [e-mail].