Technical Customer Care Specialist - Hybrid

BlackBerry Inc.; New Berlin (WI); Hybrid; USD 55,000 - 85,000; Full time

Benefits offered by this job

Health plan and Life insurance

401k Savings Plan

Employee stock purchase plan

11 paid holidays

Job summary

ABB in New Berlin, WI, is seeking a Customer Care professional to provide technical, order, and payment support for customers in a hybrid role. You will coordinate with Sales, Operations, and Supply Chain teams to own cases and ensure timely resolution.

The role emphasizes proactive communication, data analysis, and continuous improvement of customer service processes. English fluency and 5+ years’ experience are expected, with SAP/Salesforce/Excel/Outlook proficiency.

Qualifications

• 5 years of experience in customer experience.
• Highly skilled in SAP, Salesforce, Excel and Outlook.
• Fluent in English with advanced communication skills.

Responsibilities

• Provide technical, order, and payment-related assistance to internal and external customers.
• Coordinate with stakeholders to obtain complete case ownership.
• Improve customer satisfaction through proactive service.
• Resolve customer issues by coordinating with Sales, Operations, and Supply Chain teams.
• Inform customers on issue status and clarify questions.
• Prepare and analyze regular statistics and share insights with management.

Skills

SAP

Salesforce

Excel

Outlook

Education

Degree preferred

Job description

ABB in New Berlin, WI, is seeking a Customer Care professional to provide technical, order, and payment support for customers in a hybrid role. You will coordinate with Sales, Operations, and Supply Chain teams to own cases and ensure timely resolution.

The role emphasizes proactive communication, data analysis, and continuous improvement of customer service processes. English fluency and 5+ years’ experience are expected, with SAP/Salesforce/Excel/Outlook proficiency.