Order Management & Customer Experience Specialist

Dümmen Orange; Columbus (OH); Presencial; USD 32 000 - 52 000; Tempo integral

Resumo da oferta

McHutchison, part of Dümmen Orange, is seeking a Customer Service Representative to support the Sales team and customers in the order management process. You will maintain relationships, ensure order integrity, and provide timely updates using sales tools.

The role emphasizes data accuracy, effective communication, and collaboration with internal teams to enhance the customer experience in a high-volume environment.

Qualificações

• Excellent attention to detail with ability to multitask in a fast-paced environment.
• Strong time-management and organizational skills with a focus on accuracy.
• Excellent interpersonal skills to build relationships with internal and external stakeholders.

Responsabilidades

• Maintain and build relationships with Sales team and customers as the primary contact for order management and communication.
• Drive order integrity across the order lifecycle, including order entry/changes, pricing, tracking, and coordinating with Logistics.
• Ensure data availability for tracking orders and identifying opportunities or challenges; communicate updates to stakeholders.

Conhecimentos

Attention to detail

Time management

Interpersonal skills

Formação académica

Horticulture or related field

Ferramentas

Microsoft Excel

Descrição da oferta de emprego

McHutchison, part of Dümmen Orange, is seeking a Customer Service Representative to support the Sales team and customers in the order management process. You will maintain relationships, ensure order integrity, and provide timely updates using sales tools.

The role emphasizes data accuracy, effective communication, and collaboration with internal teams to enhance the customer experience in a high-volume environment.