Order Management & Customer Care Specialist

ManpowerGroup; Catoosa (OK); On-site; USD 34,000 - 49,000; Full time

Job summary

ManpowerGroup in Catoosa, OK is seeking a Customer Service Representative to act as the hub for customer interactions—from order entry to issue resolution. This in-office role requires processing orders in our ERP system, setting up new accounts, and delivering accurate product and price information while coordinating with internal teams.

The ideal candidate has 5+ years in customer service, strong communication skills, and proficiency with Microsoft Office.

Qualifications

• 5+ years of customer service or related experience.
• Strong verbal and written communication skills.
• Proficient in Microsoft Office (Outlook, Word, Excel).
• Detail-oriented, organized and able to manage competing priorities.
• Experience with ERP/CRM systems; familiarity with logistics or manufacturing is a plus.

Responsibilities

• Process and confirm customer orders in the ERP system.
• Set up new customer accounts.
• Provide timely, accurate information on products, pricing and delivery.
• Collaborate with internal teams to meet customer needs and identify growth opportunities.
• Help maintain regulatory compliance and support general office administration as needed.

Skills

Customer service

Communication skills

Attention to detail

Office productivity

Education

High school diploma

Associate degree preferred

Tools

ERP/CRM systems

Job description

ManpowerGroup in Catoosa, OK is seeking a Customer Service Representative to act as the hub for customer interactions—from order entry to issue resolution. This in-office role requires processing orders in our ERP system, setting up new accounts, and delivering accurate product and price information while coordinating with internal teams.

The ideal candidate has 5+ years in customer service, strong communication skills, and proficiency with Microsoft Office.