Order Management & Customer Success Coordinator

Kelvion Products; Catoosa (OK); On-site; USD 42,000 - 64,000; Full time

Job summary

Kelvion Products seeks an Order Management Coordinator in Catoosa, OK to manage customer accounts and provide technical and service support. You will resolve issues promptly, maintain strong relationships, and identify growth opportunities while supporting audits and process improvements.

The role requires communication, organizational skills, and proficiency in MS Office; experience with Made2Manage ERP is a plus. Travel is possible as needed.

Qualifications

• Associate degree or higher in related field with 2+ years of related experience or High school diploma with 4+ years of related experience
• Experience in manufacturing or oil & gas industries is preferred

Responsibilities

• Manage assigned customer accounts with minimal supervision.
• Serve as the primary point of contact for post-shipment inquiries, coordinating warranty claims, service requests, and issue resolutions.
• Conduct follow-up outreach to confirm issue resolution and customer satisfaction.
• Respond promptly and effectively to post-delivery questions and concerns.
• Maintain strong customer relationships and proactively identify future needs.
• Monitor market trends, customer needs, and industry developments to identify opportunities for growth.
• Crosstrain on multiple product lines to provide team coverage.
• Perform other responsibilities as assigned.
• Resolve escalated customer concerns, including complaints and billing questions.
• Support root cause investigations related to customer issues.
• Participate in onsite customer audits and audit preparation activities.
• Identify opportunities to improve customer service processes and workflows.
• Comply with Quality Management System requirements.
• Proficiency in Microsoft Office and ability to learn ERP or other software systems.
• Ability to manage multiple priorities and meet deadlines in a fast-paced environment.

Skills

Customer relations

Communication

Analytical

Organizational

MS Office

ERP systems

Time management

Education

Associate degree or higher (related field)

HS diploma + 4+ years related experience

Tools

Made2Manage

Job description

Kelvion Products seeks an Order Management Coordinator in Catoosa, OK to manage customer accounts and provide technical and service support. You will resolve issues promptly, maintain strong relationships, and identify growth opportunities while supporting audits and process improvements.

The role requires communication, organizational skills, and proficiency in MS Office; experience with Made2Manage ERP is a plus. Travel is possible as needed.