Customer Care Representative

Oliver Healthcare Packaging; Grand Rapids (MI); Presencial; USD 42.000 - 62.000; Jornada completa

Descripción de la vacante

Oliver Healthcare Packaging is seeking a Customer Care Representative to deliver outstanding customer service, manage projects and support account management for internal and external customers. You will ensure timely processing of orders, confirm delivery dates, and nurture long-term relationships with key stakeholders.

The role interfaces with cross-functional teams to meet customer needs. Requires a 4-year business degree or equivalent experience and at least 2 years in customer service,

Formación

• 4-year degree in business field or equivalent experience.
• 2 years of related customer service, sales or account management experience.

Conocimientos

Customer orientation

Teamwork

Partnership development

Independent work

Communication (written)

Communication (verbal)

Active listening

Interpersonal flexibility

MS Office

CRM

ERP

Data entry

Business applications

Multitasking

Presentation skills

Educación

4-year degree in Business related field, or comparable experience

Herramientas

MS Office

CRM

ERP

Descripción del empleo

Customer Care Representative

The Customer Care Representative provides customer service, project management, and account management support to internal and external customers. This role plays a critical role in the order management process ensuring the timely processing of orders and realistic delivery dates are confirmed. The Customer Care Representative will develop long term relationships with assigned customers and key stakeholders. This role will liaise between customers and cross functional internal teams to ensure the timely and successful delivery of orders according to customer needs.

Education:

• - 4-year degree in Business related field, or comparable experience

Experience:

• - 2 years of related customer service, sales or account management experience, or equivalent combination of education and experience

Interpersonal Skills:

• - Customer Orientation - ability to focus on the changing needs and wants of the customer
• - Strong teamwork and problem-solving skills
• - The ability to develop, maintain and strengthen partnerships with others inside or outside the organization
• - Able to work independently or as member of a team; must be organized and meet deadlines in stressful situations.
• - Strong written and verbal communication skills
• - Strong active listening skills
• - Ability to maintain positive relationships within a team environment; working well with people across the organization to gather information, make decisions, and recommendations to drive improvement
• - Ability to deal with a variety of interpersonal styles and personalities in an appropriate and diplomatic manner.

Technical Skills

• - Strong Microsoft Office skills and experience with CRM, ERP and business applications
• - Demonstrated ability to follow through on details and enter data into computers systems, CRM, ERP quickly and accurately

Other Skills

• - Proven ability to manage multiple projects at a time while paying strict attention to detail
• - Excellent learning and presentation skills

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