Order Management Coordinator

Kelly; Redlands (CA); Hybride; USD 30 000 - 31 000; Plein temps

Résumé du poste

Kelly is seeking an Order Management Coordinator in Redlands, CA for a temporary-hire role with a hybrid schedule (onsite Tue and Fri). The role focuses on processing orders, coordinating with logistics, and maintaining timely delivery while delivering strong customer service.

You will work closely with customers and internal teams, reviewing orders, resolving issues, and ensuring accurate pricing, inventory, and shipment status.

Qualifications

• High school diploma or equivalent required; an associate or bachelor’s degree is a plus.
• At least 3 years of customer service and order management experience.
• Strong communication, organization, and problem-solving skills.
• Excellent attention to detail and accuracy; able to manage multiple priorities.

Responsabilités

• Receive, review, and process customer orders submitted by email or electronically.
• Communicate with customers regarding order status, pricing, inventory, backorders, and delivery updates.
• Coordinate shipments and deliveries with logistics teams to ensure timely order fulfillment.
• Partner with inventory, assembly, and shipping departments to meet customer needs.
• Process product replacement requests and returns.
• Monitor inventory and shipment schedules to improve on-time delivery.

Connaissances

Customer service

Order management

Communication

Organization

Problem solving

Multitasking

Formation

High school diploma

Associate degree

Bachelor’s degree

Outils

Microsoft Office

Description du poste

Order Management Coordinator – Customer Service & Logistics

Monday-Friday 8am-5pm (Hybrid on Tuesday & Friday)

Redlands, CA

Pay: $21.50–$22.00 per hour

Temp-Hire position

Ready to take your customer service skills to the next level? We’re looking for an organized, detail-oriented Order Management Coordinator to join our team in Redlands! If you enjoy working with customers, coordinating orders, solving problems, and keeping shipments on track, this could be the perfect opportunity for you.

In this role, you’ll work closely with customers, logistics teams, and internal departments to ensure orders are processed accurately and delivered on time. Your communication, organization, and problem-solving skills will help keep operations running smoothly and customers satisfied.

What You’ll Do

• Receive, review, and process customer orders submitted by email or electronically.
• Communicate with customers regarding order status, pricing, inventory availability, backorders, and delivery updates.
• Coordinate shipments and deliveries with logistics teams to ensure timely order fulfillment.
• Partner with inventory, assembly, and shipping departments to meet customer needs.
• Process product replacement requests and returns.
• Monitor inventory and shipment schedules to help improve on-time delivery performance.
• Investigate delayed shipments, identify root causes, and help implement solutions.
• Prepare customer quotes, sales reports, shipment recaps, and backlog updates.
• Review supply and demand discrepancies and coordinate resolutions with internal teams.
• Participate in team and customer meetings to keep orders and projects moving forward.

What We’re Looking For

• High school diploma or equivalent required; an associate or bachelor’s degree is a plus.
• At least 3 years of customer service and order management experience.
• Strong communication, organization, and problem-solving skills.
• Excellent attention to detail and accuracy.
• Proficiency in Microsoft Office.
• Ability to build strong relationships with customers and internal teams while managing multiple priorities.
• Assessment required (behavioral & cogitative)

Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan.

Get a complete career fit with Kelly.

You’re looking to keep your career moving onward and upward, and we’re here to help you do just that. Our staffing experts connect you with top companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in your career.

About Kelly

Work changes everything. And at Kelly, we’re obsessed with where it can take you. To us, it’s about more than simply accepting your next job opportunity. It’s the fuel that powers every next step of your life. It’s the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life-just ask the 300,000 people we employ each year.

Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

Kelly may use AI-powered tools during the recruitment and hiring process. For full details, including how Kelly uses AI, your rights, and how to request a reasonable accommodation, visit the Recruitment Artificial Intelligence Notice.