Customer Sales and Support Specialist

Kelly; Brea (CA); Hybrid; USD 29.000 - 40.000; Vollzeit

Benefits dieser Stelle

Medical, dental, vision benefits

Retirement Savings Plan

Holiday pay

Transit benefits

Zusammenfassung

Kelly in Brea, CA is seeking a Customer Sales and Support Specialist who combines customer service excellence with technical product knowledge to support orders, assist customers with product questions, and ensure accurate order processing in a fast-paced environment.

The ideal candidate has 5+ years of inside sales or customer service experience, proficiency in SAP and Microsoft Office, and a proven ability to manage multiple priorities while maintaining high standards of service and compliance

Qualifikationen

• 5+ years of customer service or inside sales experience in a corporate environment.
• Experience providing product-specific technical support to customers.
• Proficiency in SAP and Microsoft Office.
• Excellent verbal and written communication skills.
• Ability to manage multiple priorities and work independently.

Aufgaben

• Provide customer support via phone and email, assisting with product-specific technical questions and website navigation.
• Enter, review, qualify, and release customer orders while ensuring accuracy and compliance with company policies.
• Identify duplicate customer profiles, promotional discrepancies, unusual orders, and other potential issues.
• Respond to incoming customer calls and manage requests efficiently.
• Process returns and RMAs, along with account updates and database maintenance.
• Escalate complex technical inquiries to the appropriate internal teams.
• Communicate new customer information and large orders to the appropriate sales representatives.
• Maintain current product knowledge through ongoing training on existing products, new product lines, and competitor offerings.
• Support the development and improvement of customer service procedures and processes.
• Assist with proofreading and user acceptance testing for online ordering systems and other technology updates.
• Collaborate with Technical Services, Sales, IT, and other customer service functions as needed.
• Maintain a high standard of customer service while managing multiple priorities in a fast-paced environment.

Kenntnisse

Customer service

Inside sales

Technical product support

Communication skills

Multitasking

Attention to detail

Team collaboration

Problem solving

Ausbildung

High school diploma or GED

Associate degree preferred

Tools

SAP

Microsoft Office

Jobbeschreibung

Location: Brea, CA

Schedule: Monday-Friday, 8:00 AM-5:00 PM | Hybrid Fridays

Pay Rate: $25.00 per hour

Position Overview

We are seeking a customer-focused and detail-oriented Customer Sales and Support Specialist to join our team in Brea, CA! This role is ideal for an experienced customer service or inside sales professional who enjoys helping customers, providing technical product support, and ensuring accurate and timely order processing.

The successful candidate will play a key role in maintaining customer satisfaction, building positive customer relationships, and supporting sales and customer service operations while following company procedures and applicable FDA and ISO regulations.

Key Responsibilities

• Provide customer support via phone and email, assisting with product-specific technical questions and website navigation.
• Enter, review, qualify, and release customer orders while ensuring accuracy and compliance with company policies.
• Identify duplicate customer profiles, promotional discrepancies, unusual orders, and other potential issues.
• Respond to incoming customer calls and manage requests efficiently.
• Process returns and Return Material Authorizations (RMAs), along with account updates and database maintenance.
• Escalate complex technical inquiries to the appropriate internal teams.
• Communicate new customer information and large orders to the appropriate sales representatives.
• Maintain current product knowledge through ongoing training on existing products, new product lines, and competitor offerings.
• Support the development and improvement of customer service procedures and processes.
• Assist with proofreading and user acceptance testing (UAT) for online ordering systems and other technology updates.
• Collaborate with Technical Services, Sales, IT, and other customer service functions as needed.
• Maintain a high standard of customer service while managing multiple priorities in a fast-paced environment.

Qualifications

• High school diploma or GED required; an associate degree is preferred.
• At least 5 years of customer service or inside sales experience in a corporate environment. Retail experience does not meet this requirement.
• Experience providing product-specific technical support to customers.
• Proficiency in SAP and Microsoft Office.
• Excellent verbal and written communication skills.
• Strong attention to detail, organization, and follow-up.
• Friendly, personable, and confident communication style.
• Ability to manage multiple priorities and work independently with minimal supervision.
• Ability to understand and communicate complex technical information clearly.
• Adaptability and a sense of urgency in a changing, fast-paced environment.

Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan.

You’re looking to keep your career moving onward and upward, and we’re here to help you do just that. Our staffing experts connect you with top companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in your career.

About Kelly

Work changes everything. And at Kelly, we’re obsessed with where it can take you. To us, it’s about more than simply accepting your next job opportunity. It’s the fuel that powers every next step of your life. It’s the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life-just ask the 300,000 people we employ each year.

Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

Kelly may use AI-powered tools during the recruitment and hiring process. For full details, including how Kelly uses AI, your rights, and how to request a reasonable accommodation, visit the Recruitment Artificial Intelligence Notice.