Order & Logistics Support Specialist

Old-Castle-Building-Envelop; Houston (TX); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

PTO & floating holidays

Annual raises/bonuses

Training and development

Job summary

Old-Castle-Building-Envelop in Houston is seeking a Customer Service Representative to manage communications via phone, email, and chat while supporting distribution centers. You will be a key link between customers, operations, transportation, and inventory to ensure accurate orders and timely issue resolution.

The role requires a high school diploma (associate or bachelor’s preferred) with 2+ years in customer service or logistics, strong communication, and proficiency in MS Office.

Qualifications

• High school diploma or equivalent; associate or bachelor’s degree preferred.
• 2+ years of customer service, call center, logistics, or distribution support experience.
• Strong written and verbal communication skills.
• Experience managing phone and email customer interactions.
• Proficiency with Microsoft Office applications.

Responsibilities

• Manage inbound and outbound customer communication through phone, email, and chat platforms.
• Process customer orders, order updates, enter orders, delivery inquiries, and service requests.
• Coordinate with distribution center personnel to provide shipment status, inventory availability, lead times, and delivery updates.
• Monitor customer orders from entry through fulfillment and delivery completion.
• Resolve customer concerns and elevate complex issues as appropriate.

Skills

Customer service

Communication

Microsoft Office

Call center

Logistics experience

Fast-paced environment

Education

High school diploma

Associate or Bachelor’s degree preferred

Job description

Old-Castle-Building-Envelop in Houston is seeking a Customer Service Representative to manage communications via phone, email, and chat while supporting distribution centers. You will be a key link between customers, operations, transportation, and inventory to ensure accurate orders and timely issue resolution.

The role requires a high school diploma (associate or bachelor’s preferred) with 2+ years in customer service or logistics, strong communication, and proficiency in MS Office.