Logistics Customer Support Specialist - Entry Level

BWC Terminals LLC.; Houston (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

BWC Terminals LLC in Houston, TX is seeking an Entry-Level Customer Service Representative to support terminal operations by processing customer orders, shipping paperwork, and data entry tasks. You will learn all OSOs across transportation modes, handle bills of lading, and ensure DOT and customer-specific requirements (e.g., food grade, hazardous materials) are met.

Strong communication and proficiency in Excel and Word are essential; initial training will be provided with progression to

Qualifications

• High School diploma or GED is required.
• Proficiency in Microsoft Office, especially Excel and Word.
• Ability to communicate effectively with customers in writing and verbally.
• Ability to multitask and meet deadlines.

Responsibilities

• Process customer orders and shipping documentation.
• Assist with OSOs and DOT compliance as needed.
• Answer calls professionally and direct to staff.
• Maintain confidentiality of information and provide backup support.
• Review documentation for accuracy and completeness.

Skills

Customer service

Microsoft Excel

Microsoft Word

Data entry

Communication skills

Education

High School or GED

Tools

SAP

Job description

BWC Terminals LLC in Houston, TX is seeking an Entry-Level Customer Service Representative to support terminal operations by processing customer orders, shipping paperwork, and data entry tasks. You will learn all OSOs across transportation modes, handle bills of lading, and ensure DOT and customer-specific requirements (e.g., food grade, hazardous materials) are met.

Strong communication and proficiency in Excel and Word are essential; initial training will be provided with progression to