Customer Service & Logistics Coordinator

Sanhua International USA; Houston (TX); On-site; USD 34,000 - 52,000; Full time

Job summary

Sanhua International USA is seeking a Customer Service Representative to support order processing, logistics coordination, inventory management, and sales operations from its Houston office. You will work closely with customers and internal teams to ensure accurate order handling and timely shipments, while maintaining essential data in company systems.

The role requires 2+ years in customer service or related fields, with a preference for candidates familiar with SAP or ERP platforms and Excel

Qualifications

• Associate's or Bachelor's degree preferred.
• 2+ years of customer service, sales support or logistics experience.
• Experience with SAP or other ERP systems is a plus.

Responsibilities

• Manage customer orders from receipt through delivery.
• Coordinate inverter shipping plans from the SHI warehouse.
• Support warehouse, logistics, and financial processes via the SHI platform.
• Maintain inventory records and monitor product availability.
• Assist invoicing and accounts receivable activities.
• Process product returns and related documentation.
• Maintain Business Partner, Material, and Pricing data in SAP.
• Collaborate with internal teams to address order, inventory, and shipping issues.
• Support data imports, risk control measures, and implementation plans for business accounts.
• Prepare reports and maintain accurate records as required.

Skills

Customer service

Communication

Time management

Multitasking

Excel

Cross-functional collaboration

Data entry

Education

Associate's or Bachelor's degree

Tools

SAP

Microsoft Office

Job description

Sanhua International USA is seeking a Customer Service Representative to support order processing, logistics coordination, inventory management, and sales operations from its Houston office. You will work closely with customers and internal teams to ensure accurate order handling and timely shipments, while maintaining essential data in company systems.

The role requires 2+ years in customer service or related fields, with a preference for candidates familiar with SAP or ERP platforms and Excel