Order Fulfillment Specialist

Foley, Inc.; Piscataway Township (NJ); On-site; USD 38,000 - 58,000; Full time

Job summary

Foley, Incorporated in New Jersey is seeking an administrative professional to process and manage online customer orders, validate accounts and payments, and resolve order-related issues. You will collaborate with customers, branch locations, vendors, distribution centers, and internal teams to ensure timely fulfillment and accurate pricing.

The role also involves reviewing billing and pricing variances, supporting process improvements, and contributing to reporting and training initiatives to

Qualifications

• High School Diploma or equivalent required.
• 2–3 years of experience in an administrative support role.
• Proficiency in Microsoft Office and business systems; ERP/order management/e-commerce platforms preferred.
• Strong communication, problem-solving, and organizational skills; ability to adapt and collaborate across teams.
• Detail-oriented with analytical and data entry skills; committed to accuracy and customer service.

Responsibilities

• Process and manage online customer orders with accuracy, availability, pricing, shipping requirements, and delivery expectations.
• Validate customer account information, payment terms, and order details prior to fulfillment.
• Investigate and resolve order exceptions, including backorders, inventory shortages, pricing discrepancies, shipping issues, and website-related concerns.
• Partner with customers, branch locations, vendors, distribution centers, and internal teams to facilitate timely order fulfillment and provide order status updates.
• Review and support billing, pricing, and quantity variances, coordinating with relevant teams to resolve exceptions.
• Contribute to reporting, special projects, cross-training initiatives, and process improvement efforts that enhance operational efficiency and customer satisfaction.

Skills

Communication

Problem-solving

Organizational skills

Adaptability

Education

High School Diploma or equivalent

Tools

Excel

Word

PowerPoint

ERP systems

Job description

Foley, Incorporated in New Jersey is seeking an administrative professional to process and manage online customer orders, validate accounts and payments, and resolve order-related issues. You will collaborate with customers, branch locations, vendors, distribution centers, and internal teams to ensure timely fulfillment and accurate pricing.

The role also involves reviewing billing and pricing variances, supporting process improvements, and contributing to reporting and training initiatives to