Order Fulfillment & Customer Experience Specialist

W&O Supply; Jacksonville (FL); On-site; USD 42,000 - 52,000; Full time

Job summary

W&O Supply in Jacksonville, FL seeks a Customer Service & Fulfillment Specialist to own the order management and fulfillment process, proactively communicating status and expectations and resolving customer technical and logistical issues.

You will review purchase orders, manage emails and customer portals, enter RFQs in D365, coordinate with internal departments, and ensure accurate, timely responses to customers.

Qualifications

• D365 experience preferred but not required.
• High School diploma or college degree preferred.
• Experience in customer service or administrative role addressing business processes.

Responsibilities

• Serve as key point of contact in managing the customer relationship throughout the order management and fulfillment process.
• Interpret and understand purchase order directions, including clarification and communication to the customer and internal departments when necessary.
• Navigate a shared email box, as well as customer portals, to find requests for quotes and enter new RFQ's in D365.
• Navigate a shared email box, as well as customer portals, to find and download purchase orders.
• Acknowledge receipt of purchase orders within customer portals as necessary.
• Assist with changes/updates to sales orders and purchase orders when necessary.
• Engage necessary resources to resolve order fulfillment issues when they arise.
• Demonstrate superior customer service through written and verbal communication in a professional manner.

Skills

Attention to detail

Communication

Collaboration

Problem solving

Time management

Organizational skills

Self-directed learning

Drive for results

Education

High School diploma

College degree (preferred)

Tools

D365

Job description

W&O Supply in Jacksonville, FL seeks a Customer Service & Fulfillment Specialist to own the order management and fulfillment process, proactively communicating status and expectations and resolving customer technical and logistical issues.

You will review purchase orders, manage emails and customer portals, enter RFQs in D365, coordinate with internal departments, and ensure accurate, timely responses to customers.