Order Specialist — Fulfillment & Customer Care

Foley; Piscataway Township (NJ); On-site; USD 36,000 - 39,000; Full time

Job summary

Foley is seeking an Order Specialist in Piscataway, NJ to process and manage online customer orders, verify details, and ensure timely fulfillment. You will collaborate with customers, branches, vendors, and internal teams to resolve issues and maintain accurate billing and pricing.

The role emphasizes accuracy, strong communication, and a proactive approach to process improvements in a fast-paced environment.

Qualifications

• High School Diploma or equivalent required.
• Minimum 2–3 years of experience in an administrative support role.
• Proficient in Microsoft Office applications and business systems; ERP/order management experience preferred.
• Strong communication, problem-solving, and organizational skills.
• Detail-oriented with strong analytical and data-entry abilities.

Responsibilities

• Process and manage online customer orders, ensuring accuracy, availability, pricing, shipping requirements, and delivery expectations.
• Validate customer account information, payment terms, and order details prior to fulfillment.
• Investigate and resolve order exceptions, including backorders, inventory shortages, pricing discrepancies, shipping issues, and website-related concerns.
• Partner with customers, branch locations, vendors, distribution centers, and internal teams to facilitate timely order fulfillment and provide order status updates.
• Review and support ExFlow billing, pricing, and quantity variances, coordinating with Parts and Accounts Payable teams to resolve exceptions.
• Contribute to reporting, special projects, cross-training initiatives, and process improvement efforts that enhance operational efficiency and customer satisfaction.

Skills

Communication

Problem-solving

Organization

Data entry

Analytical skills

Education

High School Diploma

Tools

Excel

Word

PowerPoint

ERP systems

Order management systems

E-commerce platforms

Job description

Foley is seeking an Order Specialist in Piscataway, NJ to process and manage online customer orders, verify details, and ensure timely fulfillment. You will collaborate with customers, branches, vendors, and internal teams to resolve issues and maintain accurate billing and pricing.

The role emphasizes accuracy, strong communication, and a proactive approach to process improvements in a fast-paced environment.