Order Management Specialist: NetSuite & Fulfillment

Fairfield Processing Corporation; St. Louis (MO); Vor Ort; USD 48.000 - 51.000; Vollzeit

Zusammenfassung

The Order Management Administrator at Fairfield Processing Corporation supports multiple teams by managing administrative activities, processing client orders, coordinating order fulfillment, and ensuring smooth and efficient order operations.

This role maintains accurate customer and order records, collaborates with internal teams and external partners, and provides timely and professional customer service to meet customer requirements and company policies.

Qualifikationen

• Associate or bachelor's degree preferred, or equivalent relevant work experience.
• Prior experience in order management, sales administration, customer service, logistics, or supply chain.
• Experience with ERP, order management, CRM, or similar systems; NetSuite experience preferred.
• Proficiency in Microsoft Office Suite, including Outlook, Excel and Word.
• Strong organizational and time-management skills with the ability to prioritize multiple tasks and deadlines.
• Strong attention to detail and a high degree of accuracy
• Excellent written and verbal communication skills
• Strong problem-solving and follow-through skills
• Ability to work effectively with clients, internal teams, Distribution Centers, 3PL partners, and other external stakeholders.
• Ability to work independently while also contributing to effectively as part of a team
• Ability to manage competing priorities in a fast-paced, deadline-driven environment
• Demonstrated ability to handle confidential and business-sensitive information appropriately.

Aufgaben

• Process client orders in NetSuite, ensuring order details are complete, accurate, and properly approved in accordance with company policies and procedures.
• Monitor order approval workflows and ensure orders progress through the system in a timely manner.
• Provide timely and accurate customer service and maintain clear, professional communication with clients regarding transactional and order-related matters.
• Maintain accurate and up-to-date order documentation, customer records, and supporting documentation.
• Communicate effectively with internal teams, clients, third-party logistics (3PL) partners, and distribution centers (DCs) to ensure alignment throughout the order fulfillment process.
• Coordinate with 3PL partners to ensure products are available and prepared for shipment to clients.
• Partner with Distribution Centers to coordinate outbound scheduling and ensure shipments are arranged with assigned carriers.
• Ensure required documentation, compliance requirements, and customer reporting are completed accurately and on time.
• Coordinate with internal teams, including Engineering, Receiving, Quality Assurance (QA), and Enterprise Systems (ES), to support seamless order processing and monitor inventory availability and coordinate with the inventory team to identify potential shortages, backorders, or other issues that could affect customer deliveries.
• Participate in sales meetings and provide order management support as needed.
• Enter and manage contract client purchase orders (POs), including zero-dollar POs.
• Respond to customer inquiries and provide information regarding products, services, orders, and shipment status.
• Address customer complaints and order-related issues, escalating matters to the appropriate team members when necessary.
• Identify potential order, inventory, routing, or fulfillment issues and communicate them proactively to the appropriate stakeholders.

Kenntnisse

MS Office

Organizational skills

Time-management

Communication skills

Problem solving

Attention to detail

Ausbildung

Associate or Bachelor's degree

Tools

NetSuite

ERP/CRM systems

Microsoft Excel

Jobbeschreibung

The Order Management Administrator at Fairfield Processing Corporation supports multiple teams by managing administrative activities, processing client orders, coordinating order fulfillment, and ensuring smooth and efficient order operations.

This role maintains accurate customer and order records, collaborates with internal teams and external partners, and provides timely and professional customer service to meet customer requirements and company policies.