Order Fulfillment Lead & Process Optimizer

The Hillman Group; Tempe (AZ); Presencial; USD 48 000 - 52 000; Tempo integral

Resumo da oferta

The Hillman Group in Tempe, AZ is seeking an Order Processing and Fulfillment Leader to supervise daily operations, guide Clerks and Fulfillment Associates, and ensure orders are processed accurately and on time.

You will coordinate workflows, train staff, perform quality audits, utilize ERP/WMS, monitor KPIs, and collaborate with cross-functional teams to sustain productivity, safety, and continuous improvement.

Qualificações

• High school diploma or GED required or equivalent.
• Associate degree in Business, Supply Chain, Operations Management preferred.
• 3–5 years in order processing, fulfillment, warehousing, or related ops.
• Experience training, mentoring, or leading teams is preferred.

Responsabilidades

• Provide day-to-day guidance to Order Processing Clerks and Fulfillment Associates.
• Coordinate daily workflow priorities for timely order processing and shipment.
• Serve as SME for order processing, fulfillment, and related systems.
• Train and onboard new team members on procedures, safety, and quality standards.
• Monitor queues, schedules, and shipping timelines to resolve bottlenecks.
• Perform quality audits and verify order accuracy prior to shipment.

Conhecimentos

Leadership

Training & onboarding

ERP/WMS proficiency

Shipping/fulfillment knowledge

Problem solving

Formação académica

High school diploma or GED

Associate degree in Business/Operations (preferred)

Ferramentas

ERP systems

WMS

Order management systems

Descrição da oferta de emprego

The Hillman Group in Tempe, AZ is seeking an Order Processing and Fulfillment Leader to supervise daily operations, guide Clerks and Fulfillment Associates, and ensure orders are processed accurately and on time.

You will coordinate workflows, train staff, perform quality audits, utilize ERP/WMS, monitor KPIs, and collaborate with cross-functional teams to sustain productivity, safety, and continuous improvement.